Linda Burnside Email & Phone Number

Excited for this new role at Hyland. I am passionate about our customers, their success, and satisfaction. The Customer Success Manager helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships, ensuring product adoption and stability, reduce risk, and work to create customer growth opportunities. This role serves as a primary point of contact representing the customer.

Responsible for generating revenue on the Healthcare Sales Team driving my own opportunities across 60 accounts as a part of the hybrid Inside Sales Team, as well as supporting three Account Executives, with a collective 147 accounts. Functions include lead generation assistance, sales support, and customer service with focus on developing and maintaining relationships with direct customers, relationship building with Hyland peers, and coordination of resources.

Responsible for providing sales support and systems analysis to create proposals for archive, storage, portal, document imaging, and other capture solutions primarily for healthcare facilities ranging from small 25 bed facilities to large multi-facility healthcare organizations.

As the Liaison between IT and Facilities & Planning Department I was responsible for managing projects as they related to the hospitals IT network and systems for construction of new hospital departments, renovations, and relocations. Responsibilities included managing project plans, identifying staffing requirements, developing and tracking budget, risk management, and on-going status reports.