Linda Chang Email & Phone Number

London, Gb

Greater London, England, United Kingdom

Enhanced customer service skills in a fast-paced environment, improving workflow efficiency for better service delivery.

California, United States

AI Optimization & Analysis: Evaluated and refined AI chatbot responses, ensuring they met accuracy and quality standards. Applied data analysis skills to improve AI performance, providing actionable feedback that enhanced user interactions.Content Review & Strategy: Contributed to the development of more intuitive and responsive AI systems, aligning output with user expectations and business goals.

London Area, United Kingdom

Digital technologies for market research Conducted a comparative analysis using social media data to explore the correlation between GDPs per capita and user engagement on Instagram and Threads. My research revealed a strong positive correlation, suggesting economic stability's influence on social media activity. Digital media market and audience (80/100) Analyse the YouTube business model in a case study titled "The YouTube Enigma: Untangling its User Engagement and Controversies." This analysis explored how YouTube leverages user attention to generate revenue, highlighting both the positive aspects (e.g., advertising) and the potential negative impacts (e.g., data privacy and misinformation concerns). Design practice in digital industry (72/100) Led a team as project leader to design "SociEase," a social media app aimed at tackling media addiction. My responsibilities included brainstorming ideas, user research, and designing the mobile app interface. (Tools: Adobe XD, user persona) Entrepreneurship (67/100) Case study assignment for “The rocket digital scalability-OpenAI”. This case study explored the challenges and opportunities associated with scaling an artificial intelligence company. (Method: Business model analysis)

London Area, United Kingdom

Taipei, Taipei City, Taiwan

Content Creation & Management: Led the end-to-end production of over 50 video projects, driving a 100% increase in content output and a 50% boost in YouTube viewership. Developed a structured system for managing digital assets across multiple media formats, ensuring content was easily accessible for future use.Project Coordination: Managed project timelines and resources using Trello, coordinating with cross-functional teams across different time zones. Ensured alignment with brand objectives, leading to successful execution of video marketing campaigns.Strategic Planning: Analyzed viewer engagement data to optimize content strategy, enhancing the effectiveness of media campaigns. Provided detailed reports to stakeholders on campaign performance and content utilization.Quality Assurance: Maintained high standards of quality and compliance in all stages of video production, from pre-production planning to final delivery.

GRADUATED EXHIBITION - - BA Radio and television Event Planning & Execution: Spearheaded the “Rise Up” exhibition, managing all aspects of the event, including budgeting, resource allocation, and vendor coordination. Delivered a high-quality exhibition experience within budget, showcasing student projects across seven diverse spaces.Stakeholder Engagement: Collaborated with curators, vendors, and team members to ensure smooth execution and alignment with the exhibition’s creative vision. Successfully reduced costs by one-third through strategic negotiation and resource management.

Taiwan

Live-stream Production: Led a team of 20 in the live-streaming and multi-broadcasting of events, achieving a 20% increase in viewership. Oversaw all technical aspects of the broadcasts, ensuring a seamless viewing experience for audiences.Team Leadership & Collaboration: Coordinated with team members to troubleshoot technical issues in real-time, demonstrating adaptability and effective problem-solving under pressure.

Taiwan, Taiwan

created radio work to practice programme planning and editing skills, including two series, a thirtyminuteradio drama and a teenager-focused programme• designing these shows needed concentration, so I developed a habit of looking at details, andhaving a sense of imagination in the studio.

Master Of Science - Ms, Digital Communication And Media/Multimedia, Distinction

Design Practice in Digital Industry- Digital Product design assignment for ‘SociEase’, a social media app tackling media addiction..

Bachelor Of Arts - Ba, Radio And Television

I hold a bachelor’s degree in radio and television. During my studies, I took courses on digital media production, and program planning.