In this role, I gained insights into how AI is built. I extracted prompts for review to ensure data was correct and factual. This is not as simple as it sounds. The detail involved was very specific to ensure the accuracy of how AI manages facts and AI is only as good as the humans managing and programming it. Intelligent but natural writing was needed and English grammar rules were required; “its” vs “it’s” was not a small thing to be ignored (my grammar school teachers would be proud). Any bugs found needed to be communicated to engineering and all prompts and responses were graded from pass, needs improvement, to fail. Quite often discussions of the accuracy of a prompt and response was discussed for over 30 minutes. This also reflects the complexity of human thought as it is not translated into binary as easily as might be thought,I can't say I have an in-depth knowledge of the intricacies of AI, but it was fun and when the computers take over I can say I had a hand in it.

As a dedicated Project Manager, I excelled in creating end-to-end project plans across diverse sectors, including Life Sciences, SaaS, Market Research, Education, eLearning, Education, and Manufacturing. To create project plans, I encompassed estimating project costs, conducting source reviews, generating quotes, utilizing CAT tools, resource allocation, progress tracking, final delivery assurance, and billing management while adhering to ISO 9001:2015 standards.Above all my goal was customer service and satisfaction. Project goals were achieved through detailed planning, effective communication, and on-time, within-budget completion. I successfully led global teams, breaking down language barriers and ensuring cultural sensitivity and ensuring information accessibility. I led global teams successfully using effective communication, cultivating an environment of innovation, excellence, and inclusivity working towards successful deliveries and launches exceeding client expectations.

Resource Manager I was given the additional role of Resource or Vendor Manager. This took me on a separate journey from project management. I looked at price lists for linguists, price lists we negotiated with clients, and quality review processes. Also recruitment was a large part of what was needed for this role. Languages where we were lacking in resources were also a concern. To help with this, I introduced more concise price lists we would negotiate with vendors and clients. This would help streamline and maintain consistent profit margins on projects. I had worked with vendors from around the world, but recruitment took it to a new level. The vendors already in our pool I had comfortable worked with. As linguists, they were also sensitive to working with cultural differences and there were never any difficulties. I did do some research on approaching some of the linguists from different cultures. Even Western European countries can have subtle differences that should be noted.Project ManagerJR Language Translation Services, Inc. (hybrid remote) April 2018 - July 2021After my layoff at Xerox, I continued my career in localization at JR Language. This was a small company and not a giant like Xerox where functions were in silos. This allowed for more flexibility of roles and opportunities for learning as we were meant to be as cross-functional as possible. In this role, I learned a bit of InDesign, Adobe features, and sales. I enjoyed flexing my brain muscles and tis allowed me to appreciate more fully all the functions that are part of successful project launches and deliveries. I also independently took on the role of training new employees and mentoring their progress. To accompany this I wrote the handbook on processes needed to complete projects.

PROFESSIONAL EXPERIENCEProject Manager, Language ServicesXerox through CTG (April 2013 – February 2018) • Achieved a 33.75% profit margin by monitoring all costs of production.• Improved client satisfaction by continuously supervising and reviewing production processes, scope, quality, and budget and updating clients on progress. • Sustained a 100% delivery on time schedule by monitoring timeline and securing high-quality resources to ensure projects are delivered to cost, time, and quality targets.• Improved client relations by communicating with stakeholders as subject matter expert during the life of the project, guiding expectations and outcomes.• Led the project team by identifying any risks and implemented solutions to make sure problems were identified early and solved in a timely fashion, implementing improvements resulting in improved turn-around times and quality resulting in more efficient problem solving.• Established client satisfaction by determining client needs early in the project and continually ensuring targets were being made and/or determining if additional needs were being added through communication with project team.• Worked with Client Account Manager to develop new business opportunities.• Built solid relationships with vendors helping to maintain deadlines and quality.• Tested new processing technology with the technology team to help advance and improve overall project quality and timeliness for projects.• Aided in department planning by providing forecasts to enable operational resource planning; entering planning and budget information and metrics on project software as required. • Created and wrote onboarding documentation pulling information from a variety of sources resulting in a more effective training program for new employees.