Inventory Product Management - Oracle RMS14 Stock Ledger

- Technical program manager for Warehouse Management (WM) platform supporting two fulfillment centers, and Integration layer. WM Platform software is from Manhattan Associates. May 2021 - Present- Technical program manager for Warehouse Inventory platforms (WINE & WIT). Platforms use Kafka Event streaming. October 2019 - April 2021

- Enterprise Technology Portfolio and Process Management.- Investment Management processes and tools.

- Data + Services Business Operations. Previously know as Enterprise Information Program Management Office (PMO).- Business Operations, Agile Best Practices, and Engineering tool (Jira) configuration.

PROGRAM MANAGEMENT - Drove team-wide adoption of Project Server/Schedule Dashboard to manage 83 products/features across 13 release timelines for Windows Services Intl. team, Localization Suppliers, & Intl. Test vendors. - Drove large scale cross-team Windows Services Localization projects - simultaneously released in 107 languages. - Scrum Master - MSN Promo Banner, web page, & client download offered on MSN.com home page (US & 35 Intl markets).- Scrum Master - MSN Wifi Hotspot v1.0 websites (MSN, Live.com), client app, server, & partner update components.- Managed large scale cross-org upgrade projects for Office 365 (O365) for Education: 4500 schools migrated to online CRM DB; Managed 4 vendors doing manual Windows Server upgrades affecting 200+ schools & 12M Microsoft Accounts; School utilization of O365 for Education cobranding & mail flow configurations.PRODUCT MANAGEMENT- Value Prop, research, & drove v.next product roadmap for MSN Premium Subscription Service. - Created Value Prop & Product Monetization Strategy for potential MSN Wifi Channel, - Researched/analyzed competitive features for MSN Wifi Center (client app) & Value ISP product roadmaps.- Part of original v1 team driving global university/K-12 school adoption of O365 for Education program.o Feature Compete Analysis for O365 for Education Mail Migration Tools vs Google.o Contract analysis on 200+ custom contracts for platform migration planning.- Managed high visibility school relationships for Office 365 for Education - UPenn Wharton Business School & School of Art and Sciences. - Managed O365 for Education Early Adopter Programs: Mail Migration, Live Mesh, & Hotmail to Outlook migration.BUSINESS INTELLIGENCE- International Engineering Day speaker on Big Data Strategies for Windows Services globalization.- Developed International Business Analysis & Dashboard solution. Analyzed trends for Intl customers, markets, & languages. Data for vNext planning & data driven decisions.

- US BMO Windows Client Marketing. Engaged by team to support various programs including Windows on Wheels and a 3Q Grade School Security campaign. - Windows XP Consumer Marketing Business Group. Engaged by team to project manage a multi-product, cross-group Windows XP Consumer Marketing Campaign (Experience More).

- Managed small marketing projects (EWelcome Email Demo and Customer Recognition discount pop-up). - Managed usability/stability projects critical to Online Customer Service (OCS) website performance. Successfully reduced an error affecting 100,000 users by 97.7% during non-maintenance time periods.

Implemented an enterprise Content Management System (CMS) – a $2.4MM project executed in three phases over two and one-half years. All project phases were implemented on schedule and under budget. Managed partner relationships with Pindar Systems (CMS vendor) and Spiegel IS in Chicago. Managed cross-functional teams of 20+ members working on process improvement. Saved $160k+ in vendor consulting and training fees (2002).Analyzed and re-engineered the catalog publishing workflow to support the new Pindar Content Management system providing more flexibility and quicker turnaround time for catalog production.

Local Services Program Manager, Consumer Marketing Product Development - (May 1998 – May 2000)  Acting manager, supporting Residential Local Phone Service Marketing initiatives leading group representing MCI in the state Public Utility Commission testing forums. Provided industry, regulatory, and competitive updates to internal business groups. Managed daily operations supporting Local Service market research, testing new features & services.Product Development Manager, Consumer Marketing Product Development - (July 1996 – May 1998) Drove marketing initiatives through the system development process to gain priority on the system development list, negotiated the resolution of project-specific issues, and coordinated User Training for the Customer Call Centers.Managed Market Entry Customer Trials that tested new products, business processes, and network services. Sr. Business Analyst, Business Order Processing Reporting & Analysis - (September 1995 – July 1996) Assessed revenue opportunities through statistical trend analysis. Built business cases, presented recommendations, and drove initiatives for enhancing internal MCI and external Telephone Company processes or systems. Project Manager, Customer Financial Services - (September 1993 - September 1995)  Successfully managed problematic conversion of MCI internal processes and systems to new credit card vendor after current processor was acquired. Lead cross functional team of 15+ members. Assessed the operational and technical soundness of potential new bank card processors with a recommendation to management which resulted in a new, successful business partner. Sr. Systems Analyst, General Business Systems Management - (August 1992 - September 1993) Developed Functional Specifications and Test Plans for quarterly Business Billing System releases. Performed quarterly release scheduling and planning, User Acceptance and Integrated System Testing, User Training/documentation.

Consultant for financial applications. Previously know as Price Waterhouse. PWS software division was sold to Cogent Information Systems.