Linda E. Email & Phone Number

Mission Viejo Ca

Irvine, Ca

Linda Elkins is a Senior Implementation Project Manager for new client and complex implementations for CCB clients of J.P. Morgan. As a senior project manager, Linda is responsible for the coordination and management of implementations from initiation through the closure of the project. Utilizing JPM project management methodology, Linda consults and leverages best practices throughout the implementation process and project life cycle with a goal of exceeding client expectations.Linda has more than 25 years of banking and financial experience, with 8 years in Implementation Management roles focusing on client on-boarding and implementations. Linda has been in the Project Management role since she joined J.P. Morgan in 2011.

Directed and conducted program implementations, including technical components, client services, sales support and daily operations of six daily delivery product lines representing over $25 million in sales revenue annually. Reported to Senior Vice President of Client Services.•Led and mentored team of 10 consultant / analyst and technical / operations personnel ensuring adherence to policies, procedures and regulatory requirements.•Directed and facilitated product implementation of more than 400 client programs, which resulted in long-term program retention, client satisfaction and revenue retention or incremental revenue.•Managed and advised clients and sales team on all aspects of implementation process including product and connectivity requirements and on-going client and sales support. Commended by Sales and Marketing for efforts in providing quality client care.•Provided subject matter expertise (SME) consulting with Marketing, clients and the sales force to define new product requirements. Interfaced with development and documented requirements in product and system specifications. Resulted in quality product enhancements and expanded revenue opportunities.•Designed and implemented “abend” automation solution that reduced manual corrective efforts by 80%.•Collaborated with development team on design and implementation of automated billing solution, which reduced the billing creation process from 3 days to 8 hours.

Directed and conducted program implementations, including technical components, client services, sales support and daily operations of six daily delivery product lines representing over $25 million in sales revenue annually.Facilitated product implementation of more than 400 client programs, which resulted in long-term program retention, client satisfaction and revenue retention or incremental revenue.Advised clients and sales team on all aspects of implementation process including product and connectivity requirements and on-going client and sales support. Commended by Sales and Marketing for efforts in providing quality client care.Provided subject matter expertise (SME) consulting with Marketing, clients and the sales force to define new product requirements. Interfaced with development and documented requirements in product and system specifications. Resulted in quality product enhancements and expanded revenue opportunities.

Administered the use of all Fair Isaac (FICO) models utilized within credit products, including online credit profiles and batch credit delivery. •Reviewed and analyzed client marketing and presentation materials thereby ensuring compliance with Fair Isaac policies and procedures. •Represented company at Fair Isaac conferences designed to promote the use of FICO models. Obtained client leads which resulted in expanded use of FICO models.•First point of internal contact for product questions, model usage, and issues which ensured adherence to Fair Isaac’s policies and accurate recording of royalty payments.•Launched and coordinated implementation of ‘Next Gen’ model, which resulted in revenue retention or increased revenue and protected client relationships.

Designed test plans, executed system, and user test scripts to validate output for enterprise wide projects resulting in meeting or exceeding all quality standards and client requirements.Conducted detailed analysis and testing of system changes and enhancements that resulted in the successful implementation of new programs or system enhancements. Designed test plans, which provided a thorough evaluation of technical specifications, behavior, and expectations of the internal client.Facilitated UAT, logged exceptions, conferred with developers and ensured changes were made in accordance with user requirements.

Planned and directed daily activities of a retail and commercial back office support team. Ensured maximum efficiency, adherence to policy, regulatory compliance, security and confidentiality.Directed timely processing and daily administration of branch back office support functions including policy and procedures; technical and compliance support, debit and ATM card processing and toll-free customer service line.Facilitated retail system conversion including training, testing, and validation, which provided increased efficiency, and reporting. Acknowledged by peers and upper management for the success of the project. Participated and acted as SME in new product development. Advised and consulted with management of any regulatory or system constraints.

Financial services provider centered on certificates of deposit, lending, and bankcard processing.; Directed operations and provided technical support to branch and merchant card processing division. Conversion coordinator for deposit, general ledger, and accounts payable system conversion and item processing conversion.Developed and implemented internal audit policies and procedures and outlined branch training program, which resulted in increased awareness and adherence to regulations.Revised and implemented policy and procedure to rapidly identify and clear over $1 million in outstanding suspense items.

Provided loan servicing and collection, accounting, data processing and portfolio administration services. Contracted to service loans acquired by Resolution Trust Corporation (RTC).; Directed loan operations and support for a variety of loans, including consumer, auto, real estate and installment. Responsibilities included conversion, acquisitions, loan sales, and vendor relations.