🌟Linda Dillard Email and Phone Number

Make Automation PERSONALNICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience, ensure compliance, fight financial crime, and safeguard people and assets. Captures and analyzes structured and unstructured data.

► Generated sales strategies to grow legal/court reporting services leveraging litigation cycle knowledge, increasing business with YOY results► Established partnerships with key decision makers in law firms growing Top 25 Law Firm revenues by 60% ► Launched ongoing marketing outreach through promotions, campaigns, lunch and learns, managed accreditation seminars, resulting adding on 24 new clients► Produced programs in Named Territory to develop outstanding scalable, digitally led and in person experiences to drive new business

► Oversight of Quality Assurance Healthcare projects of Purell dispenser compliance program including pre-and post-quality project across the region, ensuring 100% compliance► Streamlined Standard of Operating Procedures from onsite learning for future projects

► Sold conferencing and collaboration tools

On-Premise, Food & Beverages► Activated new programs in national retail account boosting targets to 110% ensuing Recognition Award of Maximizing Immediate Consumption and Profitability, accomplished Best Buy award► Launched new brands and programs, ranked in top 10% and achieved “Account Manager of the Month”► Achieved cumulative and annual sales growth quotas by securing and targeting high impact accounts, aligning system resources, implementing marketing and operational programs according to plan, schedule, and budget► Headed client service and sales, compliance, distribution, merchandising standards, point of sale and contract management► Managed high profile tour area

► Turned around a declining territory by training and managing a distributor base (i.e. Grainger, Rexel, Graybar, GE,..), closing the gaps with clients negotiating contracts with lost customers while prospecting for new business (Fortune 500 accounts, government & private sector, various verticals)► Delivered profitable results in neglected five-state territory during major rebrand/restructure phase► Transformed territory and achieved 107% of quota by reducing expenditures, training customers and distributors, and negotiating contracts with key partners in region► Spearheaded new distributor program aligning with sales counterparts to ensure common objectives, leading to profits over 153%

Strategic Account Manager | Unified Communications | (2000-2006)Verizon Business 2004-2006MCI WorldCom 1996-2004► Exceeded targets by 228% by bringing in new clients, new revenue streams, maintained and grew monthly revenues up to $4.2M► Achieved “President’s Club”, “Ranked #1” out of 200 reps, “Top of the Charts”-top 5%; “Box Office Blast”-top 10%, “Build Believe & Achieve”; “Microsoft Holiday Dash”, and other awards► Developed multi-national, $multi-million enterprise relationships to define and execute highly effective go-to-market strategies, and open new revenue streams. Utilized knowledge of all market segments to drive solutions across product suite► Created/ conducted product positioning marketing campaigns for channel partners leading to experiential global growth over year over year during market declines► Project managed cross-functionally with Billing, OPs, IT and Marketing through successful implementations and ongoing life-cycle management of complex multi-national accountsNational Account Manager | (1994 -2000) other positions held: Carrier Service Manager► Achieved “President’s Club Award”and won 11 awards for performance► Managed pre-and post-sales and service exceeding all revenue quotas