Linda Austad Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Mn

8180 Upland Circle, Chanhassen, Mn 55317

• Design, develop and deliver technical training for new hires and veterans.• Edit and deliver Customer Service training for all customer facing employees.• Create and implement a Quality program for the Monitoring Center.

2700 Snelling Avenue N, Roseville, Mn 55113

•Provide exceptional customer service while providing account information, educating callers and processing transactions.•Balance multiple tasks while providing courteous and efficient service to participants and co-workers.•Retain and manage a high volume of information

Boston Ma

•Provided on going coaching, support and guidance to participants as they transitioned from incarceration and/or addictive, destructive lifestyles•Responsible for helping to establish and monitor long and short term goals with participants in their move towards self-sufficiency and positive empowerment•Created theme and message to support and engage daily Relapse Prevention Group•Designed and facilitated 1 day workshop for staff development

Minneapolis, Mn

•Responsible for training new hire, veteran, and vendor associates for customer service telephone transactions for U.S. domestic and international partners – included analyzing business partner needs, optimizing for international cultural differences; designing, delivering and managing the training process; and achieving high quality results in customer satisfaction.•Management responsibility for end-to-end execution and success of synchronous daily classes (mutual funds, annuities, certificates, as example) – each class was 1-5 weeks for up to 30+ trainees•Also responsible as project manager for competency and success of “Train the Trainer” for American Express’ Philippines training team.•Administration management for all logistics including content consistency, materials, classrooms, computer access, communication,•Shared experience and learning’s with colleagues, management; mentored new trainers both domestically and internationally for independent training

M Div

Bsw, Social Work/Sociology

Bsw, Social Work

Education record