Linda J. Gordon Email & Phone Number

Northeast/Mid-Atlantic

• Achieved a 90 % renewal/expansion rate for a strategic account portfolio valued at over $3.1 million.
• Championed the voice of my customers, advocating for product and policy change.
• Instrumental in the company initiative of change management, growing internal and external relationships as a trusted advisor, product expert, and insightful guide.

Remote

• Contributed to the retention and expansion of a small 6.1 M global portfolio of Key Accounts.
• Collaborated with cross-functional internal teams as the voice of the customer advocating for product and policy change to meet customer need.
• Fostered strong internal/external customer relationships as a trusted advisor, leading to expansion purchases of professional learning and licenses by leveraging instructional and product expertise.

Remote

• Led a regional team of three full-time employees and a team of contract facilitators, including the creation/execution of a hiring plan and initial onboarding
• Served as a player/coach for a $14 M portfolio of small through Key Accounts, resulting in new business, large expansions, and 90% or higher renewal rate
• Captained a regional team to an average customer satisfaction score of 4.82 on a 5-point scale by exceeding customer expectations in professional learning and support
• Partnered with internal and external teams to meet and exceed expectations, resulting in expansions and renewals
• Advocated internally for team growth to better support and retain customers

Brooklyn, New York

Greater New York City Area

Master Of Science In Education, Literacy

Bachelor'S Degree, Child Study/Minor In Human Relations