Principal Trainer/Instructional Designer (Professional Billing, Tapestry, and Research Billing).

Coordinated the development and implementation of training strategies, plans, and processes for the Tapestry application in conjunction with the overall program strategy and training goals.-Designed and developed role-based training programs to support the workflows being implemented-Maintained the course curricula and training materials for Tapestry modules.-Created State Readiness Job Aides-Training environment build and testing.-Credentialed Trainer Program-Conducted Pilot training sessions-Conducted End User Training-LMS Support (Healthstreams)

I am serving on AdventHealth’s Operational Readiness Team as a Service Line Expert (SLE) Coordinator during their transition from Cerner to Epic. The implementation project comprises more than 1,200 AdventHealth care sites, including 37 hospitals and several acute care, physician practice, ambulatory, and urgent care facilities. At AdventHealth, the Service Line Expert Coordinators are responsible for coordinating the SLE program, working with department managers to identify SLEs then track and ensure SLE participation in required training or support related activities.

Worked as the Consulting Principal Trainer/Instructional Designer at Advocate Health for three years in their switch (four waves) from the legacy system (IDX/GE) to Epic EHR System. The new EHR and revenue cycle management system will require training for more than 17,000 physicians, nurses, and associates. Responsibilities include designing, developing, and maintaining training materials for Professional Billing, Prelude, Single Billing Office, Research Billing, and Tapestry. Responsibilities included:• Tracked deliverables, timelines, milestones, and decisions• Developed Virtual Training Program • Provided expertise and in-depth understanding of all-payer policies and procedures• Interpreted legacy workflows, methodologies, payer regulations, and standards. • Bridged the gap of understanding between the legacy and new system • Worked directly with the analyst and executive leadership to coordinate deliverables, decisions, and training needs

I served as the lead trainer for the Jiva ZeOmega implementation. The transition to Jiva included training 200 plus caseworkers and associates. Jiva is a community and population health management software designed to manage patient populations enrolled in Accountable Care Organizations (ACOs). My responsibilities include: •Training preparation and end users support prior to implementation. •Assisting with the initiation of the Jiva Training Program at BMC.•Training staff and management on workflows within Jiva.•Training Case Managers, Nurses, and Community Health Workers on patient’s assessments and high-risk recognition•Acting as a liaison between Jiva and BMC to troubleshoot and resolve workflow and system functionality concerns.•Update and stage patients for training sessions•Manage scheduling and logistics for trainers

I served as lead Principal Trainer for Vanderbilt Medical Center in their transition from the legacy system to Epic EHR System. This is a big bang implementation that included training over 17,000 employees and 4,000 physicians, advanced practice nurses, clinical residents, and fellows. I participated in all aspects of the project from the discovery sessions thru the Command Center at go-live, elbow support, and new hire training. Other Responsibilities:Epic Instructional Designer/Principal TrainerCurriculum DevelopmentProcess Development (Workflows)Proficiency Assessments and EvaluationsMST Environment BuildCredential Training Program

Unity Health System and Rochester General Health System merged, RRH has been diligently working toward a fully integrated healthcare system. They are already successfully installed with Epic in the Rochester General sites and are now extending Epic to the Unity sites to replace Cerner, NextGen, and Siemens applications and to Clifton Springs Hospital to replace Meditech. Rochester General Hospital System acquired Unity Hospital System and all their 30 plus clinics. The undertaking consisted of phasing 7 clinics at a time to the new system. I served as a member of the Operational Readiness Team, my primary responsibilities include supporting all stakeholders with a successful transition to the new Electronic Health Record System from begin to end. This demanding task consist of analyzing and documenting current and future state workflows and operational processes for multidisciplinary healthcare provider activities. We identified gaps in processes and offered solutions to close the gaps between what the business required and what the technology of the new system has chosen to fulfill those requirements. The team is responsible for reporting findings and recommended processes or workflow changes to the practice managers. Because of my strong background and full understanding of the Revenue Cycle, I created Visio process workflows, training manuals for non-clinical roles, and quick references. I also conducted training workshops, roadshow demonstrations, as well as performed front desk Go-Live and elbow support for 20 plus clinics. As a result of Go-Live support, I provided input on the prioritization of enhancement requests based on issue trends, non-clinical workflow knowledge and operational needs.

I served as a Revenue Cycle Project Lead and Instructional Designer for Denver Health Hospital System transformation from their legacy system to Epic EHR System. The transition to Epic required training for more than 4,500 physicians, nurses, and associates. Primary Responsibilities include analyzing, design, development, implementation, delivery, evaluation and monitoring of application training to end users for Epic Hospital, Professional, and Single Billing Office, Research and Reporting applications. Also crossed-trained to support and train abstractors, inpatient, and remote coders. The requirement of the role included collaborating with Subject Matter Experts (SME) to analyze and develop training needs and successfully implement effective training planning and curriculums based on operational workflows, policies, and population. During my tenure at Denver Health, I was a primary contributor to a full cycle implementation, which also included, Curriculum Review, MST build for the training environment, creating a workflow, training materials, and assessments.

Served Instructional Designer at Houston Methodist for transformation from their legacy system to Epic EHR System. The new EHR system required training for more than 15,000 staff and more than 5,000 physicians over a three-phase implementation. My responsibilities included developing the structure and content of training documentation for Professional Billing and Research. Additional responsibilities:• Responsible for developing the structure and content of training documentation for the EPIC implementation. • Design and develop training manuals, reference materials, job aids, and evaluation tools, including exercises, workbooks, training, and testing scripts. • Other responsibilities included training lead trainers and subject matter experts. I also assist in developing curriculum and assessment instruments. • Additional responsibilities include working with Epic Building Analyst to create and validate technical and operational workflows. • During the implementation process, I have played an active role in discovery, and validation sessions. • I currently play an active role in testing, upgrades, research, central billing office development, single billing office development, and workflow walkthrough workgroups.• I also assist in developing timelines, milestones, governance structure, and staffing requirements for the training team.

Responsibilities consist of teaching multiple classes of 20 adult learners, registration, medical billing, insurance, insurance verification, coding, and electronic claim processing. Additional facilitation includes completing clean claims forms (CMS1500/UB04), interpreting the explanation of benefit (EOB) processing electronic rejection, denials, and appeals. Classes are solely online classes, using digital and virtual tools for learning.

UAMS MEDICAL CENTER adopted Epic as their EHR system. The new Epic system will allow physicians and hospital staff to compile complete patient health data into a single integrated health record to improve care for the 3 million unique patients at its facilities. I was hired to join the operational readiness team for the second phase. Responsible for ensuring that 1000+ plus end users understood all relative workflows, identified missing workflows, and define workflows/scenarios that needed further clarity or build. Additional responsible consisted of parallel testing.As PB Readiness Analyst I facilitated lab sessions for current end users coaching them through practice scenarios and current workflows. During these lab sessions, I Identified areas of missing build and end-user uncertainty and reported back to the build and training teams. In addition, I demonstrated reporting Workbench functionality, including useful reports based on operational needs.Other duties consisted assisting the working closely with the Instruction Designer (ID) on the project team to resolve pending workflow issues and concerns.

Coaching, teaching and developing healthcare leaders is my passion. As an instructor, my responsibilities include teaching and coaching adult learners in various discipline including, fundamentals, career and professional development, ethics, self-esteem and externship preparation. The various disciplines are healthcare centered; with the ultimate goal of aligning training and experience with job opportunities for each learner. Additional responsibilities include goal setting, career strategies, tutoring, mentoring, job research and placement

In 2011, I was promoted to a Senior Business Analyst.As a certified Epic Specialist my responsibilities involved collecting and interpreting specifications required to develop new, and legacy , software applications (Epic Prelude, Cadence and Professional Billing). Assisting with the development and implementation of operational plans for new and legacy applications, including computer preparation for user specifications. Business Analysts are also responsible for compiling and creating, concise, and comprehensive policies and operation procedures to assist in communicating Information Resources issues to applicable management staff and end users.

In 2007, I was apart of an practice management system implementation. As a instructional designer, I created workflow scenarios, new training curriculums, supporting materials, end user’s manuals, and quick tip references. I assisted in the entire implementation and training process, this direct exposure has served as a platform of knowledge for various Epic Applications and tools including Epic scheduling, registration, clinical administration and SharePoint.Additional responsibilities included analyzing and resolving technical and medical billing problems. The training team serves a population of 300 hundred plus end users. New hire training was the primary responsibility, conducted bi-monthly, with a class size of 13 to 40 students. All of the communication resolutions were performed remotely.

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