Linda Johnson Email & Phone Number

Gold Coast, Queensland, Australia

Brisbane, Australia

Over a tenure of 9 years as an Agency Development Manager with Elders Insurance, I worked with 19 different Agents in 29 locations across QLD and NSW, strategically driving profitable growth, successfully deploying broader business objectives, and assisting in the development of profitable, resilient and efficient businesses.During this time, I had the opportunity of working in one of the most diverse roles in the Insurance Business Development market, with a remit that has included: Agency sales; Greenfield, Salespeople and Agency Staff onboarding; Agency Business Planning; Development and Coaching; Portfolio Growth and Performance Management; Portfolio remediation; Business Analytics; Operational Support; Premises Management; Claims Support and Escalation Management; Catastrophe Management and Support; Quality Assurance, Incident Reporting and Breach Remedy; Complaints Management, Local marketing planning and deployment; Training Needs Analysis; and Change Management, including the deployment and support of new systems, programs, process and regulation.In this role, no day was ever the same, the professional development was exponential, and the challenge optimistically embraced. It also allowed me to draw on my brand passion, leadership skills, extensive claims management and catastrophe response experience, social media and marketing insights and change management experience, developed earlier in my career. It required exceptional relationship development, stakeholder engagement, the ability to work collaboratively across functions and roles to achieve shared goals and outcomes. The role also provided numerous opportunities for participation in project work both within Elders and the Broader QBE Business, to improve understanding, process and outcomes for our agencies and our customers.

Queensland, Australia

- Collaborate with internal and external stakeholders to develop social media marketing tools, local marketing initiatives and digital offerings that promote CGU's product lines, target market, risk appetite and value propositions.- Engage with industry developments, customer insights and sales analytics in order to draw synergies between intermediary strategy and sales propositions.- Promote eBusiness trading platforms, portals and mobile solutions to facilitate uptake and growth in electronic channels.- Develop Business Partner and Stakeholder relationships through collaborative strategy that drives eBusiness portfolio growth and mutual objectives.

- Develop Business Partner and Stakeholder relationships that drives portfolio growth. - Develop opportunities through qualification, influencing, driving and monitoring leads and renewals with internal and external stakeholders.- Collaborate with internal and external stakeholders to create tailored whole of account solutions.- Advocate and negotiate across business divisions to demonstrate commitment to building relationships.- Demonstrate general regulatory and underwriting knowledge across product offerings while facilitating efficient referrals on technical or contentious enquiries.

Following the Catastrophe caused by Ex-Tropical Cyclone Oswald, I was seconded to the role of Catastrophe Claims Team Manager, leading the staff responsible for the efficient, compassionate and responsive processing of the domestic property claims generated by this event. This role was a significant opportunity to further develop coaching, mentoring, conflict resolution and leadership skills and was a rewarding professional growth experience. The ability to provide certainty to our customers in times of such distress and hardship was extraordinarily empowering and was both a privilege and career highlight.

- Commitment to the provision of excellent customer service, requiring an efficient approach delivered with empathy, compassion and consideration to the unique circumstances of each client.- Refined communication skills delivered in accordance with the nuances of individual stakeholders, facilitating professional and efficient transactions and negotiations. - Strong investigative, critical analytical and problem solving skills combined with effective conflict resolution and negotiation, paramount when navigating complex and contentious settlements.- Maturity, accountability and personal drive to achieve business objectives.

Senior High School, Op 2

Education record

Bachelor'S Degree, Law / Justice, Gpa 6.50