Linda M. Williams Email & Phone Number

INFORMATION SECURITYOver 25 years experience in business systems technical support, administration, and management, with a focus on enterprise-wide security. Proactive leader and trainer, able to learn new technologies quickly and break down complicated information into easily understandable terms for effective, rapid deployment. Knowledgeable collaborator with internal and external customers at all levels, with excellent written and verbal skills. Exceptional troubleshooter and problem solver.Areas of expertise and professional strength include:•Help Desk Analyst •Security Access Control •Training & Mentoring •Project Management •Data Analysis •Network Support •MS Exchange Administration •Systems Integration•Root Cause AnalysisOperating Systems: Windows XP Professional, 2003, 2000, 98, and Windows NT 4.0, OS2 Warp, and DOSUser Configuration: Microsoft Active Directory, LDAP, Novell Client Administrator, Console One Directory Services, and UNIX supportMainframe: 3270 Mainframe, MVS 390, 3270 Emulator Sessions, TSO/ISPF, RACF, IMS, CICS, Telnet, and Trace RouteSoftware Applications: Microsoft Office Suite 2003: Word, Excel, Access, Publisher, PowerPoint, Internet ExplorerE-Mail Administration: MS Exchange Administrator 98, 2003, MS Outlook 98, 2000, 2003, Outlook-Web E-mail client, and Blackberry Server (BES 4.0)Hardware: PC computers and peripherals, 3270 Mainframe, AN/UYK-20, AN/UYK-7, AN/UYK-44 computers and peripherals, UNIX/Sun system, SPACR Workstation DTC-2, 4/300 and 4/600 Sun/SPARC Computers/Servers, and peripheralsLanguages: HTMLNetworking: TCP/IP, VPN, DNS, DHCPOther Applications: HP Service Center, EIS Service Tickets, E-Desk, Encore, Primavera, VISA gift cardSpecialties: Windows XP Professional, 2003, 2000, 98; Windows NT 4.0, UNIX support, OS2, OS2Warp, VM, Active Directory, LDAP, 3270 Mainframe, MVS 390, Emulator Sessions, TSO/ISPF, RACF, IMS, CICS, Novell Client Administrator, Console OneMS Office Suite: Word, Excel, Access, Publisher, PowerPoint, and Outlook; MS Exchange Administrator 98, 2003; Encore, E-Desk, Systematic, HP Service Center, Blackberry Server (BES 4.0)TCP/IP, VPN, DNS, DHCP

Listed skills include Active Directory, Troubleshooting, Windows Server, Dns, and 13 others.