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Linda Smyth Email & Phone Number
Customer Success Manager
at
Resilinc
1 work email found
@resilinc.com
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✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Linda Smyth? Overview
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Quick answer
Linda Smyth is listed as Customer Success Manager at Resilinc, based in Exmouth, England, United Kingdom. AeroLeads shows a work email signal at resilinc.com and a matched LinkedIn profile for Linda Smyth.
Linda Smyth previously worked as EMEA Renewals Sales Co-ordinator at Thales and Customer Success Manager at Livingstone Group. Linda Smyth holds Diploma, Managememt Studies from Oxford Brookes University.
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Email format at Resilinc
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{first}.{last}@resilinc.com
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Profile bio
About Linda Smyth
I am a dynamic Customer Service & Project Manager and my successes show that I have the ability, leadership, discipline and focus to meet customer requirements and deliver excellent customer service. In addition, working with global partners has enabled me to be mindful of the different business cultures resulting in successful business customer service relationships.I have in-depth experience of project management for customer facing systems and e-commerce products, product implementation management, cost-benefit analysis, developing ISO compliant processes and user training. I have ITIL® v2 Service’s Manager Certificate in Service Management, ITIL® v3 Foundation accreditation and PRINCE2 practitioner.I thrive on challenges, lead from the front, excel under pressure and remain calm in a crisis ensuring no negative effect on any business operation. I have exceptional communication and problem solving skills that deliver solutions and ensure customer satisfaction.Proud to have assisted Livingstone to be positioned in the Leader quadrant for the 2021 Gartner Magic Quadrant for Software Asset Management Managed Services - www.livingstone-group.com/gartnerSpecialties:Service ManagementProject ManagementITIL® v2 Service’s Manager Certificate in IT Service ManagementITIL® v3 Foundation accreditation PRINCE2 practitionerSix Sigma Green BeltInternational business cultural awarenessGlobal Account ManagementService Desk / Contact Centre Manager - in-house and outsourcedThinking out of the boxiTAM/SAM experienceFull life cycle managementMentoringBusiness and Financial acumen
Listed skills include Telecommunications, Service Delivery, Service Management, Networking, and 43 others.
Current workplace
Linda Smyth's current company
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16 roles
Linda Smyth work experience
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Customer Success Manager
CurrentHelping customers achieve greater visibility of their supply chain and mitigate risk whilst giving them a long term competitive advantage.
Mar 2022 - Present
Emea Renewals Sales Co-Ordinator
Review and manage sales contracts and renewals against predefined requisites. Engage across multiple functions, both business and technical, to ensure services are provided on time to the customer and end user. Ensure data in Oracle, Salesforce and JIRA all complied and auditable.
Nov 2021 - Feb 2022
Customer Success Manager
Responsible for Managed Service Enterprise accounts with portfolio for Cloud, SaaS & vendor reviews with revenue of £1.5 million pa.Identified opportunities to add value to the customer and gains to the company.Rescoped and agreed Statement of Works to increase value. Assisted in the achievement of Gartner Magic Quadrant “Leader” in 2021
Mar 2020 - Sep 2021
After Sales Service Manager
Bullitt Group Ltd
Managed multiple EMEA based Service Centres for After Sales solution from contract negotiations, agreeing pricing and ensuring hardware is returned within the KPI & SLA's set.
Jun 2017 - Oct 2019
Senior Customer Success Manager
Maintained strong relationships with worldwide partners, providing timely support to keep their BlackBerry business flowing.Strategically worked with customers to upsell the adoption of SaaS solutions, developed new processes, ensure solutions were implemented quickly and managed escalations as required.
Jul 2014 - Feb 2017
Partner Operational Systems Manager
Key strategic member of the EMEA Operations Team responsible for driving growth through product and software deployment across the EMEA & APAC regions customer base. Ultimately responsible for technical relationships and customer satisfaction across the region. Single point of contact for mobile network operators.
Jun 2010 - Jun 2014
Partner Launch Project Manager
Project managed a growing number of global partners to operationally launch BlackBerry services. Provided onsite and remote training to partner personnel to enable transition of activities to their internal specialised teams for logistics, technical support, software solutions, hardware ordering, after sales solutions and management of BlackBerry.
Jul 2006 - May 2010
Partner Support Account Manager
Partner advocate managing support accounts and translating technical issues into non-technical updates and executive summaries for audiences including senior management (C-level executives) - both internal and external. Key AchievementsCoached partners on technical support solutions which eliminated the number of cases passed to BlackBerry support teams by.
Jul 2005 - Jun 2006
Contact Centre Manager
Managed a budget set with temporary staff. Learnt regulator compliance and produced processes for the team to meet growth plans.Key AchievementsDeveloped a contact centre to deal with endowment mis-selling and provided analysis of the claims to internal and external parties.
Apr 2005 - Jul 2005
Account Manager
Total Repair Solutions
Managed the lifecycle solution for Three ensuring mobile phones were returned for repair in a timely manner and any issues managed by a technical support team. Key AchievementsFacilitated the implementation of an outsourced Contact Centre and worked with logistic processes to support the lifecycle management of smartphones for my account.
Jun 2004 - Mar 2005
Service Delivery Manager
Successfullly managed 6 FTSE 100 companies including British Airways, DHL, TNT, Exel & Severn Trent WaterFully understood my client's business needs from network to customer base. Completed performance management, including service reviews, reporting and improvement plans. Key AchievementsAddressed service issues quickly to develop trusted advisor role and.
Sep 2002 - May 2004
Service Account Manager
Developed and implemented an Operations Agreement as part of a joint venture at Board level.
Sep 2001 - Jun 2002
Customer Service Manager
Turned around an underperforming team of thirty people to hit all targets set within six months.
Jun 1998 - Aug 2001
Customer Service Manager
Managed contact centre teams of thirty people in credit control and general enquiries.
Sep 1989 - May 1998
Retail Sales Associate
Working in the main Post Office serving customers on a variety of services and ensuring till balancing on a weekly basis.
Oct 1986 - Aug 1989
2 education records
Linda Smyth education
Diploma, Managememt Studies
Education record
Royal Wootton Bassett Comprehensive School
FAQ
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Quick answers generated from the profile data available on this page.
What company does Linda Smyth work for?
Linda Smyth works for Resilinc.
What is Linda Smyth's role at Resilinc?
Linda Smyth is listed as Customer Success Manager at Resilinc.
What is Linda Smyth's email address?
AeroLeads has found 1 work email signal at @resilinc.com for Linda Smyth at Resilinc.
Where is Linda Smyth based?
Linda Smyth is based in Exmouth, England, United Kingdom while working with Resilinc.
What companies has Linda Smyth worked for?
Linda Smyth has worked for Resilinc, Thales, Livingstone Group, Bullitt Group Ltd, and Blackberry.
How can I contact Linda Smyth?
You can use AeroLeads to view verified contact signals for Linda Smyth at Resilinc, including work email, phone, and LinkedIn data when available.
What schools did Linda Smyth attend?
Linda Smyth holds Diploma, Managememt Studies from Oxford Brookes University.
What skills is Linda Smyth known for?
Linda Smyth is listed with skills including Telecommunications, Service Delivery, Service Management, Networking, Mobile Devices, Itil, Start Ups, and Mobile Communications.
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