Linda Smyth Email & Phone Number

Exmouth, Gb

Exmouth, Gb

Remote

Helping customers achieve greater visibility of their supply chain and mitigate risk whilst giving them a long term competitive advantage.

Remote

Review and manage sales contracts and renewals against predefined requisites. Engage across multiple functions, both business and technical, to ensure services are provided on time to the customer and end user. Ensure data in Oracle, Salesforce and JIRA all complied and auditable.

United Kingdom

Responsible for Managed Service Enterprise accounts with portfolio for Cloud, SaaS & vendor reviews with revenue of £1.5 million pa.Identified opportunities to add value to the customer and gains to the company.Rescoped and agreed Statement of Works to increase value. Assisted in the achievement of Gartner Magic Quadrant “Leader” in 2021

Reading, Berkshire, United Kingdom

Managed multiple EMEA based Service Centres for After Sales solution from contract negotiations, agreeing pricing and ensuring hardware is returned within the KPI & SLA's set.

Maidenhead

Maintained strong relationships with worldwide partners, providing timely support to keep their BlackBerry business flowing.Strategically worked with customers to upsell the adoption of SaaS solutions, developed new processes, ensure solutions were implemented quickly and managed escalations as required.

Slough, United Kingdom

Key strategic member of the EMEA Operations Team responsible for driving growth through product and software deployment across the EMEA & APAC regions customer base. Ultimately responsible for technical relationships and customer satisfaction across the region. Single point of contact for mobile network operators.

Slough

Project managed a growing number of global partners to operationally launch BlackBerry services. Provided onsite and remote training to partner personnel to enable transition of activities to their internal specialised teams for logistics, technical support, software solutions, hardware ordering, after sales solutions and management of BlackBerry services.Key AchievementsFacilitated the launch of the BlackBerry solution with 80 global partners and successfully project managed the onboarding and transition to internal teams for in-life support.

Egham

Partner advocate managing support accounts and translating technical issues into non-technical updates and executive summaries for audiences including senior management (C-level executives) - both internal and external. Key AchievementsCoached partners on technical support solutions which eliminated the number of cases passed to BlackBerry support teams by 80%.

Reading, United Kingdom

Managed a budget set with temporary staff. Learnt regulator compliance and produced processes for the team to meet growth plans.Key AchievementsDeveloped a contact centre to deal with endowment mis-selling and provided analysis of the claims to internal and external parties.

Glasgow, United Kingdom

Managed the lifecycle solution for Three ensuring mobile phones were returned for repair in a timely manner and any issues managed by a technical support team. Key AchievementsFacilitated the implementation of an outsourced Contact Centre and worked with logistic processes to support the lifecycle management of smartphones for my account.

Home Worker

Successfullly managed 6 FTSE 100 companies including British Airways, DHL, TNT, Exel & Severn Trent WaterFully understood my client's business needs from network to customer base. Completed performance management, including service reviews, reporting and improvement plans. Key AchievementsAddressed service issues quickly to develop trusted advisor role and increase hardware sales by 50% with one global brand.

Reading, United Kingdom

Developed and implemented an Operations Agreement as part of a joint venture at Board level.

Reading, United Kingdom

Turned around an underperforming team of thirty people to hit all targets set within six months.

London, United Kingdom

Managed contact centre teams of thirty people in credit control and general enquiries.

Oxford, England, United Kingdom

Working in the main Post Office serving customers on a variety of services and ensuring till balancing on a weekly basis.

Diploma, Managememt Studies

Education record