Daily operations manager of high-volume six-physician Adult Primary Care practice.

– Led a team of 17-20 clinical and nonclinical professionals. Managed daily operations of a top revenue-generating department within a for-profit specialty destination hospital. – Planned, organized, and implemented protocols and procedures to attain department and organizational goals for key performance indicators (KPI) related to budget (operations and capital in excess of $15M annually), stakeholders, and customer satisfaction and growth. – Collaborated with five-member Radiologist team and other physician / clinical leaders to provide patient-centered care addressing the unique needs of cancer patients, their families, and caregivers.– Member of new hospital start-up team; hired all section employees (50+) and established new processes and procedures, including clinical pathways and support / billing services.– Helped establish Diagnostic Radiography, Nuclear Medicine / PET, IR, CT, MRI, general Ultrasound and Echocardiography, and Mammography.– Established cardiac imaging program, including Stress Echo, Nuclear Cardiology, routine stress and TEE. This included equipment purchases, staff education, and collaboration with new Cardiology group and other stakeholders.– Passed all hospital inspections – including Joint Commission surveys, Mammography FDA, and Nuclear Medicine State inspections – with zero department concerns.– Achieved ACR accreditation for PET, CT, and Magnetic Resonance Imaging (MRI).– Department designated as a Breast Center of Excellence within three years.– Assisted with renegotiation of radiopharmaceutical contract to achieve $200K+ savings enterprise-wide.– Maintained oversight of department expansion in year three, including new equipment negotiation and space planning which almost doubled the total area.– Served as Imaging Team Leader for “Prevent Aggressively” breast and lung screening initiatives.– Served as finance team member for special projects. Preserved $1.3M+ in charges with revised insurance verification process.

– Led a team of six Physician Assistants and clinical / support staff of Georgia Vein Specialists (GVS), including daily operations and financial activities, revenue analyses of client accounts, clinical site procedures, and related physician metrics.– Served as liaison for WellStar Medical Imaging service.– Participated in special projects, customer service (planning and direct patient communication), operational efficiency, revenue development, and collaborative work processes.– Member of the Radiation Safety Committee.– Realized 25% annual operational cost savings through redesign of support services.– Led QR’s participation in WellStar’s mammography process evaluation initiative “Zero Sleepless Nights.”– Introduced social media campaigns for vein services.– Redesigned job descriptions and personnel evaluation tools.– Project Manager for design and relocation of Nighthawk services.– Project champion for corporate wellness program.