Manage support tickets with quick responses and effective communication.Collaborate with team members to resolve time-sensitive issues. Produce help documentation and add it to the content management system (CMS).Engage clients in zoom meetings to effectively address requests or concerns.

Assisted in project management by creating and maintaining project schedules, tracking milestones, and updating project documentation.Collaborated with cross-functional teams to streamline communication and ensure efficient project execution.Managed and organized digital and physical project files, ensuring easy access to critical project information.Provided administrative support by scheduling meetings, preparing reports, and maintaining office supplies.