Barbara Linder Email & Phone Number

Phenix City, Al, Us

United States

Columbus, Georgia Area

• Conduct KYA due diligence on new and existing agents, partners and vendors including, review of Dun and Bradstreet reports, confirmation of Secretary of State filings, review of Corporate structure and ownership, and any other elements required for a full due diligence review• Uploading of documents and information to databases from due diligence reviews• Perform Risk Assessment of each agent and use results to determine if an agent requires additional due diligence or more frequent monitoring• Communicate AML and state requirements to new and existing agents by mail, email and phone• Gather attestations confirming compliance with AML and state requirements and update databases for tracking• Pull reporting from databases to determine agents with missing attestations and communicate with agent to fill gaps• Coordinate the distribution of state notices with agent and account management• Fulfill request for agent related information as part of audits or examinations• Conduct periodic site visits of retail locations and communicate gaps to agents for remediation• Provide reporting to management related to agents and site visit results• Provide assistance in training of team members on various responsibilities of the functional area

Columbus, Ga

• Work directly with customers by telephone, electronically or face to face • Respond promptly to customer inquiries and complaints• Managed product and service inquiries, and provided pricing information for both deposit and loan products• Serviced customer account setup, loan closing and compliance requirements

National/International

• Manage day-to-day client communication, planning and coordination with large, complex accounts ($100 million plus in sales volume), internally and externally • Developed and managed portfolio of government contracts with the military for payment services • Maintain thorough understanding of the customers' end use markets and their important customers• Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting• Investigate, track and resolve customer and client concerns; identify trends and implement solutions• Establish strong customer relationships and growth within existing, and new clients• Determine customers' unmet needs and translate internally for adequate follow up• Demonstrate a thorough understanding of customers' business with viable solutions to meet the client's needs• Develop partnership proposals for prospective clients, support sales efforts including collateral development, research, and/or meeting preparation and follow-up• Support all phases of the sales cycle including prospect research, preliminary call activities, Request for Proposal (RFP), presentations, prospect meetings, and contracts negotiations. Responsible for completing Federal/State and City RFP’s• Manage all sales documentation and deliverables, ensuring accuracy and availability. Provide updates/reports of prospects to Senior Management

National/International

• Call on potential or existing customers to develop new business by promoting banks products and services.• Proactively conduct customer needs-assessment to maximize cross-sell, referral and relationship-deepening opportunities. Proactively analyze customer profiles to ensure customer needs are met and to identify new relationship deepening and referral opportunities.• Research and resolve problems through direct personal action. Perform tasks and assignments involved in Federal/Military contract preparation, RFI's, RFP’s, negotiate and administrate in accordance with defined processes. Responsible for the organization and management of cross-functional teams and timelines with respect to assigned projects.• Responsible for projects/process, accountable to management for updates, task assignments. Serve as the primary military liaison among various CB&T departments and clients to ensure timely and accurate completion of contractual documents. • Negotiate business and legal provisions with assistance of senior management and attorneys. Administer military contracts. Clients located throughout the US of A & in Germany, Belgium, Italy, South Korea and Japan.

Columbus, Georgia Area

• Assess needs, develop, test, maintain and deliver training programs and related materials in support of products and procedures for affiliates and CB&T direct sales force• Lead a collaborative effort with Merchant Operations to develop and implement Merchant Sales training• Develop training materials, created on line tutorials/manuals as well as maintained each training tool. • Subject matter expert in establishing and/or reviewing course content and objectives. • Coordinated, lead and performed Bank conversions for Merchant Services. • Coordinated and trained agent/affiliate banks on all issues of merchant services• Contributor to creating online merchant reporting, online merchant applications and online merchant change requests

Education record

Anti-Money Laundering – Business Bankers Bank Secrecy Act (BSA) Consultative Selling Skills Credit Card Lending: Non-Compliance Risks.

Education record

Education record

Education record

classes throughout the years