Lindion Prince Email & Phone Number

Norfolk, Virginia, United States

Virginia Beach, Virginia, United States

As a Mobile Expert, I coordinated with customers for the resolution of technical issues by performing research and promoting empathy about products and services. For the development and maintenance of correct behaviors, I mentored team members and guided clients. I resolved software and hardware technicalities on wireless and mobile devices.Key Accomplishments:► Managed iOS and Android mobile devices for private, business, and government utilization. ► Provided excellent… Show more As a Mobile Expert, I coordinated with customers for the resolution of technical issues by performing research and promoting empathy about products and services. For the development and maintenance of correct behaviors, I mentored team members and guided clients. I resolved software and hardware technicalities on wireless and mobile devices.Key Accomplishments:► Managed iOS and Android mobile devices for private, business, and government utilization. ► Provided excellent services to customers in terms of technical support for customer satisfaction and retention. ►Functioned as a wireless carrier to enhance productivity and collaboration by devising business solutions. ►Headed user security, coordinated system security evaluations, performed audits, and monitored reviews weekly. Show less

Norfolk, Virginia, United States

In my most recent role, I am involved in streamlining IT operations and enhancing system efficiency by identifying issues related to software and hardware installation and updates. By coordinating with the security office, I utilize System Authorization Access Request (SAAR) forms to assist civilians and military personnel in obtaining correct billet access. I am responsible for developing organizational units in Active Directory (AD).Key Accomplishments:► Utilized HTML and… Show more In my most recent role, I am involved in streamlining IT operations and enhancing system efficiency by identifying issues related to software and hardware installation and updates. By coordinating with the security office, I utilize System Authorization Access Request (SAAR) forms to assist civilians and military personnel in obtaining correct billet access. I am responsible for developing organizational units in Active Directory (AD).Key Accomplishments:► Utilized HTML and PowerShell scripting, programming, and development tools to meet product requirements for the command database.► Evaluated, audited, and reviewed user security and system security by performing eMASS, ACAS, and Nesses Scans.► Located threats within user devices by successfully conducting system audits and vulnerability scans.► Identified potential problems, assessed resource requirements, evaluated technical requirements, and reported methodology recommendations by conducting technical feasibility analysis.► Evaluated information and proposed corrective solutions within a network and Windows operating systems for network security configuration. Show less

Hampton Roads, Virginia Metropolitan Area

During my time, I supported functions of the SMIT (Service Management, Integration, and Transport) project in Virginia by devising clear technical plans. Moreover, I analyzed, designed, and maintained computer systems to Non-Secure Internet Protocol. By conducting research and presenting valuable findings, I improved system performance and overall security. Key Accomplishments:► Configured and deployed 70K+ devices for all users by ensuring seamless execution of operational… Show more During my time, I supported functions of the SMIT (Service Management, Integration, and Transport) project in Virginia by devising clear technical plans. Moreover, I analyzed, designed, and maintained computer systems to Non-Secure Internet Protocol. By conducting research and presenting valuable findings, I improved system performance and overall security. Key Accomplishments:► Configured and deployed 70K+ devices for all users by ensuring seamless execution of operational processes. ► Utilized Routers (NIPR) and Secure Internet Protocol Routers (SIPR) for effective statistical surveys.► Managed ACAS and Nessus agents for vulnerability scanning and risk assessment.► Leveraged PowerShell to run scripts for resolution of user issues and transformation of data from one machine to another► Maximized security of devices, data, and systems by promoting an engaging environment for the local IT team. Show less

Norfolk, Virginia, United States

At a contractor working for the US Navy, I successfully prevented unauthorized access by designing, evaluating, and maintaining security systems for computers. Also, I resolved hardware and software problems by responding to IT support requests. I played an integral role in identifying users’ non-break/fix issues as per requirement. To locate vulnerabilities, I monitored eMASS system access and permissions for users and groups.Key Accomplishments:► Accomplished call-handling goals… Show more At a contractor working for the US Navy, I successfully prevented unauthorized access by designing, evaluating, and maintaining security systems for computers. Also, I resolved hardware and software problems by responding to IT support requests. I played an integral role in identifying users’ non-break/fix issues as per requirement. To locate vulnerabilities, I monitored eMASS system access and permissions for users and groups.Key Accomplishments:► Accomplished call-handling goals by arranging 45 calls daily and resolving interactions and incidents in 15 minutes.► Delivered prompt service requests and technical assistance related to hardware, software, mobile devices, and VDI by serving as the main point of contact for customers.► Adhered to federal regulations and guidelines while using eMASS, such as Risk Management Framework (RMF), Federal Information Security Modernization Act (FISMA), and National Institute of Standards and Technology (NIST) publications.► Integrated Security Information and Event Management (SIEM) systems and vulnerability scanners to investigate suspicious activity and implement effective security processes. Show less

New York, United States

• Supervised a team of 70 sales associates while developing and training them on Nike product, technology and customer service. • Personally sold over $241k of merchandise within my first three months of employment by monitoring and analyzing sales metrics, operational reports and identifying areas of opportunity to address through training. By actively monitoring key performance metrics of the sales team, I was able to identify challenges, and create new solutions utilizing proven-solving… Show more • Supervised a team of 70 sales associates while developing and training them on Nike product, technology and customer service. • Personally sold over $241k of merchandise within my first three months of employment by monitoring and analyzing sales metrics, operational reports and identifying areas of opportunity to address through training. By actively monitoring key performance metrics of the sales team, I was able to identify challenges, and create new solutions utilizing proven-solving techniques. • Demonstrated links between daily work and company mission; participated in initiatives, and programs.• Drive business results by maximizing daily sales plans, controlling expenses and improving metrics through floor leadership. This includes the ability to understand budgets, sales, stocks and a motivated sales team to excel store and individual goals, and KPI’s. Show less