-Educate patients on diabetic testing and supplies-Meet or exceed key performance indicators to improve reorder rates on diabetic supplies-Maximize sales opportunities by exceeding productivity and call metric goals-Maintain high quality communications with patients-Adhere to compliance standards by following all company, HIPPA and Federal guidelines-Update accurate documentation for patient files including billing, insurance and demographic information-Review communications/documents from insurance companies, physicians and patients and direct to proper department.

-Identified, developed, and evaluated marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors-Coordinated marketing activities and policies to promote products and services-Consult with product development personnel on product specifications such as design, color and packaging

-Analyzed business and created action plans resulting in 2% increase over previous year sales plan-Ensured implementation of selling strategies which increased sales conversion by 15%-Managed controllable expenses to maximize profitability of store-Maximized sales potential by coaching associates through individual development plans-Set expectations and ensured accountability by weekly and monthly reviews-Worked closely with human resources to hire, develop, and retain top talent-Developed and maintained a clientele program that produced 15-20% of weekly sales

-Managed team of associates on sales floor and back room operations to achieve daily, weekly and monthly sales plans -Recruited staff to meet needs of the business -Managed controllable expenses to meet company guidelines -Conducted financial audits and inventories to protect store from internal and external shortage -Managed scheduling and payroll to achieve sales and payroll goals

-Provided exceptional customer service to achieve World Class standards -Managed implementation of monthly employee visual changes to department -Reinforced customer service principles by coaching staff on their successes and challenges -Utilized training resources to educate team on product, improve selling skills, and achieve business goals -Contributed in management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements -Assumed additional management responsibilities in the absence of Assistant or General Manager -Complied with all company policies and procedures

-Performed projects and assignments as directed by management -Maintained visual standards including merchandise presentation, signage, lighting and general maintenance -Monitored inventory levels and communicated discrepancies to Assistant or General Manager -Submitted, organized and filed customer backorders, furniture orders and catalog orders

-Planned and developed stories and angles that were targeted to readership demographics by selecting subjects, sources and anecdotes that personalized the story for the reader -Produced needed stories, editorial content and revisions to meet deadlines -Edited copy, coordinated interviews and substantiated sources for news and feature stories -Utilized Internet and databases to acquire story content and information