Oversee HR Management and Consulting Service Line for Healthcare Entities

Guest Service Experience • Resolve guest complaints and transform them into enjoyable experiences • Improve service quality through studying, evaluating, and redesigning processes• Maximize guest experience through planning and second mile service• Determine guest service requirements by maintaining direct contact with guests and conducting surveys Human Resources Experience• Direct human resource functions including recruiting, interviewing, and selecting candidates• Spearhead team member orientation, scheduling, and monitoring • Coach and develop new team members with hands-on training • Process QuickBooks payroll and Georgia New Hire requirementsEvent Planning and Sales Experience • Direct and oversee planning and operations of major events such as Annual Strawberry Festival• Communicate with clients in design, execution, and post-event stages• Design customized packages for birthday parties, group socials, fundraisers, and field trips Marketing Experience• Increase individual and group attendance through marketing and sales strategies• Raised brand awareness and interest through social media campaignsAdditional General Management Experience • Maintain necessary supply levels through forecasting and ordering process