Senior Client Relations Manager - 01/2022 to PresentClient Relations Manager - 06/2021 to 01/2022 ➤ Supporting a team of 22 commercial real estate brokers who specialize with life science and lab space transactions.➤ Managing and maintaining broker partners' schedules and supporting offices in the nation's top 5 life science market.➤ Launching a specialized division called HM Science that is solely dedicated to the life science market on a global level.➤ Organizing the life science team and ensuring associates are being strategic in pursuing national opportunities.➤ Working closely with high-performing brokers to execute fast-paced, dynamic projects and support client success.➤ Building lasting client relationships by establishing trust and providing world-class client experiences and service.➤ Serving as a key resource and connector for life science brokers and providing direction and support in making deals.➤ Gathering and analyzing data for current national pursuits and conducting research to explore new market opportunities.

➤ Managed and oversaw all aspects for 300 events a year for social and corporate clients totaling $1.5M in annual sales.➤ Sold, planned, and executed multiple events simultaneously including creating event documents and collecting deposits.➤ Single-handedly managed a $500K contract with Amazon Prime for a 2019 Comic Con event with curated experiences.➤ Managed the 3-week long event and provided meal service for over 5,000 people per day for each of the 4 event days.➤ Provided menu planning, event logistics, and site visits as well as handled contracts for each meal service/event.➤ Nurtured a client relationship leading to working with the same planner for a Spotify event for 50,000 people.➤ Communicated event details thoroughly to set expectations while creating memorable, world-class client experiences.➤ Worked with a bride whose large wedding was postponed to personally deliver an at-home experience on planned date.➤ Handled an average of 8 phone calls per day with the goal of driving new business and advancing towards proposals.➤ Successfully navigated company pivot in the face of COVID-19's significant impact on the event industry in 2020.

➤ Provided seasoned hospitality leadership in food and beverage operations including food and labor cost controls.➤ Exceeded 2017 annual sales goal of $650K by 110% by selling 100 weddings, 40 private dinners, and 40 elopements.➤ Supervised logistics for large-scale corporate events and planned, coordinated, and executed weddings/special events.➤ Worked with clients through entire booking process including taking initial inquiries and creating custom proposals.➤ Prepared proposals to meet client needs and booked large groups for weddings, seminars, conferences, and other events.➤ Conducted site tours, developed event catering estimates, and successfully booked profitable new and repeat business.➤ Reviewed catering event orders to determine room layouts, schedule staff, and make any vendor arrangements.➤ Identified and qualified accounts via different lead sources and maintained existing accounts inherited from colleagues.➤ Built a robust vendor network and negotiated contracts to secure cost-effective, high-quality products and services.➤ Delivered hospitality and event services for major national accounts including Amazon, T-Mobile, and Microsoft.➤ Maintained knowledge of seasonal catering menu options and predesigned packages for events of any size or budget.➤ Increased average per person catering revenue by 5% in 2016 by upselling custom bar/food menus for private events.

➤ Assisted Catering Director in financial planning and coordination of resources for overall campus foodservice needs.➤ Contributed to managing $900K of annual revenue through event coordination, cost controls, and budget monitoring.➤ Organized and laid out buffet equipment, food displays, and other items and coordinated with staff to complete set ups.➤ Managed and provided direction for 10 full-time catering staff and provided coaching and performance evaluations.➤ Maintained records of stock on hand, reviewed inventory for event planning, and ordered needed supplies/equipment.➤ Supported Executive Chef with providing interdepartmental communication and writing custom menus for events.➤ Implemented best practices for logistical management, scheduling, and metric development surrounding events.➤ Coordinated requirements and expectations with the culinary team in planning and executing delivery for each event.➤ Proactively communicated with clients during every stage of event planning by connecting/communicating with leads.➤ Coordinated timelines and budgets for events and recommended cost-saving strategies to bring expenses within budget.➤ Writing contracts, coordinating and managing the event on site, invoicing the customer, and following up for feedback.

➤ Restaurant General Manager – Café 222, Scrambled Eggs LLC, San Diego, CA – 12/2012 to 03/2014➤ Loan Account Specialist – Cabrillo Credit Union, San Diego, CA – 06/2006 to 07/2009➤ Catering Manager – Festivities Catering, San Diego, CA – 06/2004 to 09/2008