Controlled sales experience through observation and coaching of employeesConducted member account reviews to ensure maximization of service utilizationProactively promoted products and services through various networking channelsFacilitated interdepartmental collaboration to increase sales effectiveness and efficiencies

Changed operational processes to correct issues found during a site visit by the operations coachIdentified, coached, and corrected operational deficiencies discovered by employee observationEstablished and facilitated a Chase Private Client partner meeting Observed Private Client meetings between Private Client Bankers, Private Client Advisors and CustomersAided Lead Teller Operations Specialists in establish a process for completing the their controls check in a timely fashionAssisted several employees in the continuation of their development plansCompleted Innovation Training for self and employees during a branch innovation launchSuccessfully on boarded customers to new technology and digital adoption servicesFacilitated and ran morning huddles to set the day's plan to ensure efficiency within the branch

Conduct interviews and hire employees in accordance with Human Resources’ rubricDevelop and coach both successful and underperforming staff members to improve employee performanceFinished 3rd of 15 financial centers in the Buckeye Region in overall performanceCreate operational efficiencies through development and implementation of various action plans.Collaborate with Membership Advantage Division to enhance the relationship between Kroger and Fifth Third Cross-sell a wide variety of products and services through calls, customer appointments, and teller line referralsParticipate heavily in out reach activities to support efforts to impact the community and the Community Reinvestment Act

Developed and presented a Financial Literacy Program to Central Ohio high schools and accredited universitiesConducted an in depth analysis of a financial center that concluded with a presentation for Fifth Third executivesObtained Series 6, Series 63, and Life and Health Insurance Licenses in order to provide investment advice