Public Safety Dispatcher for 17 years, recently promoted to Training Section Chief at a Regional 911 Center handling training, quality assurance and public outreach. As the Training Section Chief at the Southeastern Massachusetts Regional Communications Center, I am responsible for overseeing departmental training, call review, and public outreach efforts. My role involves ensuring that our team is well-equipped with the knowledge and skills needed to handle emergency situations effectively, while also maintaining a strong connection with the communities we serve. I take pride in leading a team that is dedicated to providing exceptional service and making a positive impact in the region.