- Primary point of contact for company clients including Attending Physicians, Case Managers, Sales Managers and Representatives. - Answered and routed large volume of incoming phone calls to appropriate service leaders including hospitals, insurance companies, CEO, contracts department, account receivable, clinical support teams, appeals and denials. - Monitored and prioritized incoming and outgoing emails.- Handled confidential information complying with HIPPA privacy and security rules. - Trained new employees during times of expansion. - Created and edited processed and procedures for internal operations.- Maintained and updated contact information for the internal company directory.- Established and maintained a strong knowledge of company products and services to effectively assist clients and internal/external customers. - Managed the front desk reception area, including directing clients to conference rooms and preparing rooms for meetings.

- Performed Front Desk Receptionist duties for a busy seven physician practice including greeting patients, updating patient demographic data and insurance information, processing patient health forms, and collaborating with clinical staff on a timely patient check-in. - Performed Phone Desk duties including answering phone calls, transcribing and forwarding messages to appropriate recipients, scheduling patient appointments, and processing prescription renewal requests. - Collected and processed data for insurance audits.- Organized, scanned, and uploaded medical record documents into patients’ electronic medical record including fax documents, consult letters, lab and radiology results. - Performed Accounts Receivable duties including posting patient copayments and insurance payments. - Managed and processed incoming medical record requests, communicated with record retrieval companies and attorney offices. - Retrieved, copied, organized, and mailed medical records.

- Performed main cashier and retail customer service duties.- Organized and stocked shelves with products and updated inventory.- Implemented Planograms for new displays.- Maintained photography lab and processed orders for customers.