Kitestring brings an implementation mindset to technology consulting. They've been transforming enterprise retail technology for over 25 years, tackling in-store systems like point-of-sale, omni and inventory. While my team is consulting, strategizing, staffing (co-engineering), custom developing and implementing the technology transformation needs of our clients, I oversee new and existing business relationships. I am responsible for all areas of growth and marketing… Show more Kitestring brings an implementation mindset to technology consulting. They've been transforming enterprise retail technology for over 25 years, tackling in-store systems like point-of-sale, omni and inventory. While my team is consulting, strategizing, staffing (co-engineering), custom developing and implementing the technology transformation needs of our clients, I oversee new and existing business relationships. I am responsible for all areas of growth and marketing, particularly brand awareness, event management, email & social media marketing, B2B sales, business development and strategic partnerships. As the 2nd sales professional in the history of the company, I'm also developing the onboarding and training development materials for our sales team. Show less

"NextUp is an empowered network of women, men, allies, and corporate partners working together to eliminate barriers for women in the workplace."

Oversee financial partnerships, project management, community engagement, fundraising, education opportunities and partner in growth planning for Grace Ministries.

As a Business Development Manager I oversee marketing campaigns and B2B sales management for a professional technology services provider. As a Sales Professional, I have:* Added $1.3M in new business development, 5 new logos & Reactivated $932k generating over $2.23M in sales. * Created a pipeline of over $22.7M in new accounts* Generated all new leads for our company* Built company awareness through event based outreach* Developed internal sales processes &… Show more As a Business Development Manager I oversee marketing campaigns and B2B sales management for a professional technology services provider. As a Sales Professional, I have:* Added $1.3M in new business development, 5 new logos & Reactivated $932k generating over $2.23M in sales. * Created a pipeline of over $22.7M in new accounts* Generated all new leads for our company* Built company awareness through event based outreach* Developed internal sales processes & procedures for team outreach, lead generation and new hire onboarding and developmentAs a Marketing Professional, I have:* Built email marketing campaigns in our CRM (Hubspot)* Led event-based social networking & lead generation* Provided market research and targeted 1:1 personalized outreach* Drove all marketing communications Show less

• Top Sales YTD for 2019 & 2020 • Customer Service• Lead Generation • Customer Retention • Process Improvement

Managed Center Operations and Mulitple Teams • Install and Troubleshoot Virtual Desktops Center-wide • Credit and Adjustment Audits • Business Sales Center Consultation to Improve Internal Operations and Customer Experience • Hiring • Trained 100+ CS-Managers and Representatives on the Data Certification Process • Manage Advanced Coaching plans for 7 teams • Full time team management of 15 direct reports with shift and team rotation every 6 months • Lead Credit… Show more Managed Center Operations and Mulitple Teams • Install and Troubleshoot Virtual Desktops Center-wide • Credit and Adjustment Audits • Business Sales Center Consultation to Improve Internal Operations and Customer Experience • Hiring • Trained 100+ CS-Managers and Representatives on the Data Certification Process • Manage Advanced Coaching plans for 7 teams • Full time team management of 15 direct reports with shift and team rotation every 6 months • Lead Credit and Adjustment Project by auditing credit and adjustment calls every week • Create and Deliver Weekly Training/Company Communication Videos for 300+ RepresentativesBreakdown by year:2018• Vice President of HACEMOS (ERG)• New Hire Manager - Interviewed over 300 candidates and trained 90 new agents over 3 classes• Oversaw Sales Audits for over 300 agents• Facilitated Loyalty team training and development• Processed all accountability conversations per active coaching plan policy.2017• Drove conversion of customer service center to sales and service center• Led Sales Training Development and Execution for the center• Palmer Team Coverage (6 months - Tenured) - #2 in the Center and Development Training Used for all Teams - Increased all Sub Metrics and Drove Utilization• Smith Team Coverage (6 months - New Hires) - Increased Resolution by 9.39%, Net Promoter Scores by 25.65%, Average Handle Time by 100% and ensured a schedule adherence minimum of 95%• Sales Transitions - Collaborated with Marketing to develop "Words That Work" M&P2016• Increased overall attainment by 9.2% per rep on two teams in under 3 months• Vendor Fair - Highest vendor turnout in history under my leadership• Oversaw ACP Management for 22 teams• Performed Sales, account verification, credit and adjustment audits for 300+ agents• National Adoption• Led the AT&T House Band• Filmed the Employee Giving Campaign Video highlighting and supporting local charities supported by AT&T. Show less

2015• Increased overall Team attainment by 16% in the first 3 months• Led Next and Data Certifications for 107 Representatives• Trained 22 team managers on Certification Process Implementation• Consulted on process improvement for Kansas City Missouri Sales & Service Call Center• Developed Internal Education Program called Truth City with a mobile Knowledge Station for Hands on Development of individual teams• Managed 322 Active Coaching Plans for Joplin Business Sales… Show more 2015• Increased overall Team attainment by 16% in the first 3 months• Led Next and Data Certifications for 107 Representatives• Trained 22 team managers on Certification Process Implementation• Consulted on process improvement for Kansas City Missouri Sales & Service Call Center• Developed Internal Education Program called Truth City with a mobile Knowledge Station for Hands on Development of individual teams• Managed 322 Active Coaching Plans for Joplin Business Sales and Service Center2014• Winners Circle Top 5% National Achievement• Service Excellence Nominee 2014 • Floor Supervisor guiding peers with solving and de-escalating customers concerns • Commitment Team, Office of the President, Virtual Support Services, Help Desk • Develop and Lead Huddles to streamline rep understanding in the areas of AT&T products, policiesand procedures • Helped customers by filing tickets for network issues, and follow up with results from the technicians • Peer mentoring with new hires Show less

• Managed all store inventory including counts, ordering, maintaining, receiving, returning, trackingand securing all equipment and supplies. • Trained and evaluated employees • Provide documentation for operational coaching opportunities and Maintained audit-ready status • Maintained diligent knowledge and communicated all updates/changes to operational policies andprocedures. • Provided monthly State of the Store. • Implemented new processes and procedures to… Show more • Managed all store inventory including counts, ordering, maintaining, receiving, returning, trackingand securing all equipment and supplies. • Trained and evaluated employees • Provide documentation for operational coaching opportunities and Maintained audit-ready status • Maintained diligent knowledge and communicated all updates/changes to operational policies andprocedures. • Provided monthly State of the Store. • Implemented new processes and procedures to attain store goals and metrics set at the national. • Managed store resets and upheld merchandising standards. • Proficient in adhering to EH&S standards. Show less

• Executed sales, service and customer experience initiatives in store. • Met or exceeded assigned goals for: customer experience and reputation, sales and service, as wellas revenue and productivity. • Delivered an extraordinary customer experience. • Demonstrated AT&T products to clients.

• Store Management • Inside and Outside Sales • Product Design • Packaging • Marketing• Customer Service • Cashier • Ordering • Displays and Merchandising