Lindsay Vodicka Email & Phone Number

Omaha, Ne, Us

As the leader of a team of AR analysts, my responsibilities involve overseeing the collection of outstanding payments from our Enterprise Accounts portfolio. By managing escalations and fostering strong relationships with clients, both internally and externally, I ensure smooth operations and effective collection strategies. Working closely with our India team, I identify best practices, provide training opportunities, and streamline processes for better efficiency. Additionally, I create and curate key resources and training materials for the Finance Operations Department to continue improving our operations. I also prioritize building strong relationships with internal departments to enhance efficiency and client connections. To monitor individual and team performance, I developed a Team KPI Tracker and Metrics Leaderboard. I also collaborate with our Third Party Collections team, providing new accounts to work on and offering support to resolve client issues.

Omaha, Nebraska, United States

Spreetail is an e-commerce growth partner focused on accelerating brands and channels to compete for tomorrow's e-commerce customers. The Content Operations division is focused on building out and maintaining high-quality content that elevates our products and brands. Leading the Training & Operations team, I design and develop multi-platform content and training materials to achieve team and organizational goals. Continually developing effective communication plans to support the roll-out of new initiatives and programs. I am highly focused on the training and onboarding of all of our new members, internal promotions, and even team members outside the division. Beyond onboarding, I collaborate and deliver on large projects end-to-end that span across multiple teams. Examples include content quality initiatives, software enhancements, and initiatives, and adherence to Channel SOPs and guidelines. I lead the implementation and coordination of Content Operations strategy, processes, and programs across both Content Operations and stakeholder groups. Experience in program leadership, content development, and process development. Continually exploring and refining the process for the career development of my team members, coaching, as well as, mentoring. I am a pillar of strength for team culture and set the bar very high among my team and my peers to always connect and always try to make a difference. I am extremely passionate about ensuring that we have a high level of engagement among the team members and that they feel valued and fulfilled. In this role, I have constantly made a direct connection between onboarding, training & the culture of the team. I build out team resources and processes with the end user in mind and the ultimate goal of helping them find success and grow beyond their current assignment.

Omaha, Ne

XO Group and WeddingWire merged to form The Knot Worldwide. As director of the Account Strategy team, my team works directly with local wedding pros all across the US. Our main goal is to assist them in building robust online listings to help couples choose their wedding vendors through the wedding planning process. Monitor team performance metrics; trained and supervised front-line team leads and managers; conducted training in-person and via Google hangouts. Oversaw a team of 3 managers and 42 team members. Managed a team of fulfillment specialists who built and launched emails, processed and posted badges & banners, and pulled stats. Managed team communications, and thoughtfully transformed how and what info the team would receive. Developed the team 'voice' and how we speak to and interact with our wedding pros/customers. Continued development of team metrics, success, and what drives individual motivation and growth as a new team. Transformed the team from 1:1 market assignments to a pooled/pod model. Developed the process and workflow for onboarding new advertisers. Helped to develop scripts and system case flow. Outlined and reviewed talk tracks and scripts for client follow-ups and conversations. Collaborated with marketing to proof emails prior to going out to our wedding Pros to keep replies of confusion at a minimum. Monitored team metrics, determined lower performers, need for coverage and determine a need for additional headcount. Met with managers weekly to review metrics and assist with their action plans for individuals and workload management. Pulled and evaluated Net Promoter Score (NPS feedback and developed a process for the team to connect with detractor comments. Hired, onboarded, and developed a new hybrid team. Managed cross-team training plan, team alignment, and improvements.

Omaha, Ne

Developed and implemented the process workflow for onboarding new advertisers; implemented a pooled team model; scripting; Salesforce case logic. Outlined and launched talk tracks and client follow-ups for the onboarding calls. Collaborated with cross-departmental team members on various projects and system enhancements. Supervised managers and monitored metrics. Implemented a call coaching scorecard for managers to use while listening in on phone calls. Developed a process that gathers information and tag accounts to help us understand the different segments of our Pros/customers. Oversaw communications to wedding pros for our Best of Weddings Award and Plaque orders. Salesforce launch and team trainer. Planned and executed a Service Team Summit with learning sessions, guest speakers, collaboration initiatives, and team outings. Oversaw training process with a team manager conducting training for each new hire. Developed a stats training guide in order to train sales and service for understanding performance stats & SEO.

Omaha, Ne

Developed and executed production schedules; created workflow guidelines to maintain efficiences; team comp plan based on performance and metrics; sales tool reference guide for sales team to help with the sales flow. Managed CSAT, team saves & upsell payouts; new hire training program; travel attendeance at workshops and industry events; organizing team documents and collateral. Supervised the reviews deparement who handled disputes and escalations.

Omaha, Ne

Omaha, Ne

Bachelor Of Journalism, Advertising

Activities and Societies: Alpha Xi Delta

Education record