Lindsay Brooks Email & Phone Number

Sacramento, California, United States

Roseville, California, United States

Rancho Cordova, Ca

Pacific Grove, Ca

Greater Nashville Area, Tn

Notable Accomplishments: • Assigned by the Director of Convention Services high profile groups for the sales team to include: Anytime Fitness with revenue of $752,000; Newspaper Association of America $495,000; AIG with revenue of $716,000• In 2014 (April-December) serviced $3,796,000 in guestroom revenue and $1,033,906 in food and beverage revenue• Integral part of achieving 113% of goal in 2014• In 2015 (January-September) captured $657,039 in ICW revenue

Oakland Marriott City Center & Oakland Convention Center

Direct, coordinate and execute all aspects of conventions and meetings for Hotel & Convention Center with over 89,000 square feet of flexible meeting space and 489 guest rooms as assigned by Director of Sales. Duties include detailing meeting room set-up, reservations, rooming lists, amenity requests, meals, transportation and social activities. Instrumental in up-selling food and beverage to increase average check. Participate in daily banquet event meeting and weekly operations meeting. Work… Show more Direct, coordinate and execute all aspects of conventions and meetings for Hotel & Convention Center with over 89,000 square feet of flexible meeting space and 489 guest rooms as assigned by Director of Sales. Duties include detailing meeting room set-up, reservations, rooming lists, amenity requests, meals, transportation and social activities. Instrumental in up-selling food and beverage to increase average check. Participate in daily banquet event meeting and weekly operations meeting. Work collaboratively with Group Housing to set up all routing and alerts in MARSHA for groups. Provide and promote exceptional customer service to clients, groups, vendors and fellow staff members.Notable Accomplishments: Assigned by the Director of Sales high profile groups for the sales team to include: Canonical with revenue of $750,000; National Association of Environmental Education with Revenue of $300,000; National Conference of Diocesan Vocation Directors with revenue of $247,350Played a significant member of ESS Committee, increasing our score by 11.3% year over year (2011 to 2012)2011 achieved 103.4% of goal, with 36 Conventions Serviced, 9,316 room nights, and $1.95 million in revenue2012 achieved 106% of goal, with 47 Conventions Serviced, 14, 247 room nights, and $3.5 million in revenueInstrumental in increasing average check from 2011 to 2012, notably banquet lunch increased by $15.90Lead contact for all Professional Sports Teams, San Diego Chargers and NFL NetworkInstrumental in training and implementing Passkey into the Group Housing ProcessTrained new associates on Delphi, Meeting Matrix, and in completing of Banquet Event Orders and Group Resumes Show less

Crowne Plaza Seattle

Direct and coordinate all aspects of all sports teams and tour groups including meetings, reservations, rooming lists, amenities requests, meals, transportation and social activities. Perform general office duties such as drafting correspondence, answering reservation calls, monitoring voice messages, forwarding rooming lists, and preparing weekly report. Instrumental in up-selling audio visual equipment, food and beverage continuously. Accurately enter group blocks into Opera, Passkey and… Show more Direct and coordinate all aspects of all sports teams and tour groups including meetings, reservations, rooming lists, amenities requests, meals, transportation and social activities. Perform general office duties such as drafting correspondence, answering reservation calls, monitoring voice messages, forwarding rooming lists, and preparing weekly report. Instrumental in up-selling audio visual equipment, food and beverage continuously. Accurately enter group blocks into Opera, Passkey and MACROS. Participate in daily banquet event meeting and weekly staff meeting. Prepare group folders 3-5 days prior to groups arrival for front desk, includes all pertinent information regarding group–rooming list, billing, special requests, and others. Work collaboratively with the Convention Services Manager to set up all routing and alerts in Opera for groups.Notable Accomplishments: Nominated as the “Manager of the Quarter” for two consecutive times for the entire four years of tenureInitially started as a Convention Services Manager while simultaneously handling three jobs at any given timeServed Interim Crowne Meeting Director (CMD) in summer of 2007 and 2009Played as a significant member of Brand Champion Team and a volunteer for planning 2006 and 2007 holiday partyOrganized a report for Director of Revenue tracking tour and travel business for 2008 to 2010 Show less

Crowne Plaza San Jose

Assumed full responsibility in shipping requests, ordering office supplies, and managing 8-line phone system. Created new menus, formatted documents in Word, and build new menus into a system called Delphi. Supported General Manager, Front Office Manager, and Engineering Manager with memos and letters as requested. Rendered high-level of assistance to the Sales Manager in collecting reservations for sports teams to pass onto reservations for input. Facilitated room audits for city-wide groups… Show more Assumed full responsibility in shipping requests, ordering office supplies, and managing 8-line phone system. Created new menus, formatted documents in Word, and build new menus into a system called Delphi. Supported General Manager, Front Office Manager, and Engineering Manager with memos and letters as requested. Rendered high-level of assistance to the Sales Manager in collecting reservations for sports teams to pass onto reservations for input. Facilitated room audits for city-wide groups and run rooming lists and pickup reports to send to clients.Notable Accomplishments: Honored as the “Employee of the Year” in 2005 by displaying high degree of professional commitmentCompleted banquet event orders for Director of Sales, Catering Manager and three additional Sales ManagersCreated contracts for Catering Manager, internal resumes / parking vouchers for groups, and month-end reports for Director of Sales Show less

Actively responded to incoming phone calls to address guests inquires regarding reservations. Offered assistance to the Group Coordinator with entering rooming lists. Provided expert oversight to dining, spa, and golf reservations for guests at both properties and outside venues. Coordinated delivery of amenities for guests and sent out detailed confirmation letters. Balanced daily cashier log and held responsible for charging deposits on every reservation.Notable Accomplishments:… Show more Actively responded to incoming phone calls to address guests inquires regarding reservations. Offered assistance to the Group Coordinator with entering rooming lists. Provided expert oversight to dining, spa, and golf reservations for guests at both properties and outside venues. Coordinated delivery of amenities for guests and sent out detailed confirmation letters. Balanced daily cashier log and held responsible for charging deposits on every reservation.Notable Accomplishments: Nominated for “Employee of the Month” for three successive timesAugmented hotel’s revenue by actively up-selling higher rated accommodations to achieve budget at both properties Show less

Courteously welcomed guests / customers to provide superior customer service at all times. Arranged travel itineraries for 10 employees, maintained company calendar, and managed 8-line phone system. Oversaw all shipping requests, ordered office supplies, and filed all company related expense receipts. Orchestrated local non-profit events, national corporate trade shows, and parties.Notable Accomplishments: Set up new filing system for Accounting Department to optimize operational… Show more Courteously welcomed guests / customers to provide superior customer service at all times. Arranged travel itineraries for 10 employees, maintained company calendar, and managed 8-line phone system. Oversaw all shipping requests, ordered office supplies, and filed all company related expense receipts. Orchestrated local non-profit events, national corporate trade shows, and parties.Notable Accomplishments: Set up new filing system for Accounting Department to optimize operational efficiencyAssisted the Accounting Department in reconciling monthly bills: company credit cards, vendor statements, FedEx bills as well as in running checks as requestedDeposited approximately $10.00 to $20,000 at the bank and collected mail every day Show less

Ba

Bachelor Of Arts