Christopher Rivera Email & Phone Number

United States

United States

United States

Malibu, California, United States

Malibu, California, United States

Beverly Hills, California

Beverly Hills

The Beverly Wilshire Hotel

LA Live Los Angeles, CA

Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas.

Drake and Beil an established upgrade program was rolled into our property. I was chosen to coordinate the program and help roll it out to the front desk and communicate it to all the agents, I would oversee the financial part of the program, I made sure we met our goal by creating contests that helped us exceed and we are the number 1 hotel in southern.

Answering and directing incoming calls from inside and outside the hotel. Taking room service orders. Assist with all guest needs, review reservations, verifying payment and managing my bank. Connect with guests to ensure their needs were not only met, but also exceed them making sure they had a one of a kind genuine personal W hotel experience.

Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas.

W Hollywood

Answering and directing incoming calls from inside and outside the hotel. Taking room service orders. Assist with all guest needs, review reservations, verifying payment and managing my bank. Connect with guests to ensure their needs were not only met, but also exceed them making sure they had a one of a kind genuine personal W hotel experience.

Overnight agent, running the house reports checking credit card balances, going over the entire Am and PM front desk agents work so we can balance the house and proceed with getting all payment from guest making sure we did not have any declined credit cards. Communicating with all departments when turning over the house setting up the house for the next.

Responding to guest inquiries, service recovery, responding to emergency situations, conducting guest room inspections, providing feedback to front desk agents, managing administrative duties, reprehend employees for any misbehavior. Maintaining and responsible for MOD bank and agent banks once they were done with their shifts. Verify all front desk agent.

Assist and help with all departments with their daily operations, worked in various departments, which included IRD (room service), Banquets, Welcome Ambassador, Style Department, in each department I was assigned different tasks, worked closely with all department heads, learning how each department operated and more in depth view on how the hotel runs..