Lindsay Clark Email and Phone Number

• Implemented a range of performance solutions, such as training, coaching, process improvement, recognition, and compensation to address proficiency gaps and meet strategic priorities for ATB Business• Curated learning content in the Degreed Learning Experience Platform (LXP) in order to provide timely learning solutions• Designed and implemented a blended onboarding program for business advisors that doubled employee retention, increased loan review scores, and increased employee engagement scores • Collaborated with colleagues in the development of a coaching framework and resources for Proficiency Coaches • Mentored and coached new Proficiency Coaches in facilitation, coaching, and in their capacity as stewards of the onboarding program• Collaborated in the design and implementation of a competency framework, including observations, interviews, competency and anti-pattern identification, team member and leader performance assessments, one-on-one template, and supporting guides to create consistency in the bi-annual talent review, performance review, and promotion processes as well as clarity on career progression for employees• Conducted and presented a qualitative study with a representative sample of leaders, including interviews, one-one-one observations, and team meeting observations to evaluate the current leadership practice of ATB Business leaders as well as performance gaps and barriers

• Leveraged the Agile guiding principles to inform work processes and team structure• Collaborated with fellow squad members on refining and improving the employee onboarding experience, from expression of interest to first day• Participated in bi-weekly sprints to complete assigned work aligned with project timelines

• Revamped, re-branded, and stewarded the tuition assistance program, myEducation, to align it to strategic priorities, ensure equitable distribution of funding and access across ATB, measure return on investment, and develop ATB’s top talent • Led the creation of a post-graduate internship program, ATB 101 Graduate, collaborating with project members on rotation creation, recruitment, communications, marketing, and administration in order to attract top performing graduates of Alberta’s post-secondary schools to ATB• Consulted with internal business customers of all levels to determine the root cause of business problems and collaborated with the Learning Reimagined team to design, develop, and implement appropriate solutions, including learning solutions• Facilitated in-person and webinar sessions• Partnered with Human Resource Business Partners, learning teams, Sparks, and business clients to develop programs and experiences that created a strong performance culture• Analyzed learning reporting and distilled this into presentations for senior leadership• Project managed learning projects• Partnered with the Leadership System team as a stretch opportunity to develop and implement Leadership programming that builds a community of futuristic leaders committed to making ATB the place to be

• Led the Learning team, managing team projects and commitments and providing development opportunities for my team in alignment with ATB's Leaders ALL IN model • Developed and maintained a budget to support clients' strategic priorities and performance goals • Marketed learning opportunities using both push (email) and pull (newsfeed) communication vehicles• Implemented an evaluation strategy for our team, leveraging the technical expertise of the team’s members to pull required analytics• Continued to perform responsibilities of Senior Learning Partner

• Performed learning needs analysis and consulted with learning partners, project stakeholders, pilot participants, and subject matter experts• Drafted project plans, created design templates (following Backwards Design) and presented to stakeholders and subject matter experts• Designed and developed large and small scale programs including the Credit Adjudicator Mastery Program to advance Credit’s competitive advantage for ATB• Developed elearning using Articulate Storyline (expert), Camtasia (expert), and Adobe Captivate (intermediate)• Designed and developed diagnostic, formative, and summative assessment tools to measure all or some of Kirkpatrick's Four Levels of Learning• Collaborated with a team of peers to successfully implement Success Factors, including drafting new processes, designing user access, and testing the system

• Created design templates and presented to stakeholders and subject matter experts• Designed and developed in-class instructor-led, asynchronous and synchronous e-learning, and self-study learning solutions• Designed and wrote technical documentation to support job performance, like reference guides, job aids, and procedures• Designed, produced, and managed curriculum for client groups• Administrated all learning in the Learning Management System (SABA and later Success Factors)

• Supervised all staff on test day ensuring a smooth running test• Managed business processes, ensuring proper security is followed and clients' needs are met on test day • Adapted when necessary, re-booking rooms and reassigning staff• Proactively addressed conflict with open communication and clearly articulated solutions

• Taught test preparation and writing skills courses for beginner, intermediate, and advanced ESL students• Developed and implemented a needs assessment in order to tailor coursework to meet student goals• Researched and revised course materials to deliver the most effective test and writing strategies to students• Integrated technology through text-to-speech software, online activities, video broadcasts, and international radio programs

• Created training materials for various ATCO I-Tek clients, including learning outcomes and objectives• Facilitated training sessions both in-person and through video conferencing for staff in Canada and in the Philippines• Produced curriculum for ATCO I-Tek organizational initiatives • Developed assessment performance tasks and grading, such as rubrics, to evaluate participants’ performance• Consulted with internal clients on training needs and researched internal and external solutions that aligned with client goals• Met project deadlines when delivering training products as part of company-wide initiatives• Developed feedback tools to evaluate training and compiled results for stakeholders

• Conducted follow up interviews with previous students and collected data to report on student progress and program effectiveness for the Youth in Transition and Adult Literacy programs• Assisted students registered in the English as a Second Language program with one-on-one conversation practice, and instructors with marking student work • Facilitated workshops on computer presentation skills to various levels of learners thus enhancing skill level for employment• Aided student advisors, by presenting to prospective students on the programs offered through the Faculty of Foundational and Intercultural Education as well as helping students complete funding forms and advised them of their current funding status• Marketed students for job shadowing opportunities to various businesses to enhance English language development• Organized and planned student success ceremony event to celebrate student achievement and demonstrate gains to community stakeholders