Lindsay Speer

Lindsay Speer Email and Phone Number

Lead Patient Liaison at CoxHealth | BS Environmental Science and Policy | 13 years Customer Service | 2 years Healthcare @ CoxHealth
springfield, missouri, united states
Lindsay Speer's Location
Nixa, Missouri, United States, United States
About Lindsay Speer

As a dedicated Personal Care Assistant with the Missouri Department of Mental Health, my focus is on delivering exceptional care and support. My current role involves direct patient interaction, where I employ my competencies in time management and case management to enhance the quality of life for my clients. My academic background in Environmental Science and Policy from Wilmington University has instilled a deep commitment to making a meaningful difference in the lives of others.With prior experience as a Guest Experience Manager at The Walt Disney Company, I honed my skills in team leadership, significantly contributing to resort operations and staff development. These experiences have cemented my dedication to service excellence and fostered a keen ability to anticipate and meet client needs, ensuring comfort, privacy, and adherence to the highest standards.

Lindsay Speer's Current Company Details
CoxHealth

Coxhealth

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Lead Patient Liaison at CoxHealth | BS Environmental Science and Policy | 13 years Customer Service | 2 years Healthcare
springfield, missouri, united states
Website:
coxhealth.com
Employees:
2463
Lindsay Speer Work Experience Details
  • Coxhealth
    Lead Patient Liaison
    Coxhealth Nov 2024 - Present
  • State Of Missouri Department Of Mental Health
    Personal Care Assistant
    State Of Missouri Department Of Mental Health Feb 2023 - Nov 2024
    I currently serve as a Personal Care Assistant for a client with cerebral palsy, delivering comprehensive patient care and support. My responsibilities include assisting with exercise routines, enhancing fine motor skills, medication administration, and personal hygiene tasks such as bathing and dressing. I proactively anticipate client needs while maintaining a focus on cleanliness, comfort, and strict adherence to HIPAA regulations.
  • The Walt Disney Company
    Guest Experience Manager
    The Walt Disney Company Oct 2021 - Oct 2022
    Orlando, Florida, United States
    Managed resort and club level operations, revenue, guest experience, staff development, labor and inventory systems. Identified and responded to individual customer needs, providing targeted solutions to resolve and de-escalate issues. Utilized various programs to efficiently address customer concerns, collaborating closely with resort departments and clients to achieve resolutions. Provided coaching and guidance to staff to enhance team performance, and coordinated training on job functions and software tools to ensure successful role execution. Conducted regular evaluations to enhance service quality and ensure standard operation procedures were established and followed.
  • The Walt Disney Company
    Frontline Service Advisor
    The Walt Disney Company Oct 2019 - Oct 2021
    Orlando, Florida, United States
    Supervised concierge team by exemplifying ownership, proactive problem-solving, and effective solution delivery. Cultivated and maintained strong relationships with customers, staff, resort departments, and vendors, fostering positive communication and swiftly resolving issues. Managed customer feedback and quality assurance to ensure top-tier hospitality. Primary point of contact for inquiries, issues and escalations.
  • The Walt Disney Company
    Back Office Operations
    The Walt Disney Company Jul 2018 - Oct 2019
    Orlando, Florida, United States
    Performed data processing tasks, administrative support, billing adjustments, and managed resort records to ensure efficient operations. Maintained resort room inventory while paying special attention to customer needs and accommodation requirements. Trained and onboarded new staff ensuring successful product implementation and adoption. Liaised with clients, travel partners and vendors to optimize guest experience.
  • Universal Studios
    Guest Service Coordinator
    Universal Studios Jul 2017 - Jul 2018
    Orlando, Florida, United States
    Provided exemplary customer service while maintaining quality and a positive atmosphere. Took ownership to deescalate client concerns and executed follow-up communication to ensure correct solutions were found. Booked resort and theme park reservations, dinning experiences and created travel itineraries.
  • The Walt Disney Company
    Reservation Sales Agent
    The Walt Disney Company Oct 2016 - Jul 2017
    Orlando, Florida, United States
    Efficiently handled up to 100 calls per day in a high-volume, fast-paced sales environment. Coordinated travel schedules and itineraries, including resort accommodations, flights, transportation and activities. Provided technical support and personalized recommendations, offering insights and expertise to enhance experience. Maintained positive and professional telephone etiquette.

Lindsay Speer Education Details

Frequently Asked Questions about Lindsay Speer

What company does Lindsay Speer work for?

Lindsay Speer works for Coxhealth

What is Lindsay Speer's role at the current company?

Lindsay Speer's current role is Lead Patient Liaison at CoxHealth | BS Environmental Science and Policy | 13 years Customer Service | 2 years Healthcare.

What schools did Lindsay Speer attend?

Lindsay Speer attended Wilmington University.

Who are Lindsay Speer's colleagues?

Lindsay Speer's colleagues are Jeff Nickel, Gail Mcnally, Thelma Bsn, Vicki Williams, Tina Bulger, Kera Jo, Adam Bailey.

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