Lindsay Ontko Email & Phone Number

Cambridge, Ma, Us

-Developed and monitored market-specific standard operating procedures and metrics-Communicated key market challenges and implemented solutions to enhance efficiency-Collaborated with internal Account Management teams to ensure smooth project onboarding and operational success-Managed project prioritization and provided ongoing administrative support to stakeholders

Remote

-Managed complex administrative tasks using Excel and internal tools to process client requests accurately and on time-Collaborated with global teams to streamline operational workflows and ensure regulatory compliance-Documented processes and contributed to system automation projects to enhance efficiency

-Coordinated audits, ensuring accurate documentation and timely delivery between teams and external auditors-Tracked project expenses, identified improvements, and supported contract management activities

Somerville, Massachusetts, United States

-Managed purchase orders, contracts, and regulatory compliance processes-Created tools to process and analyze data, streamlining internal reporting-Developed workflows to ensure consistent project management and financial reporting

Boston, Massachusetts, United States

-Managed, trained, and developed a team of 6 employees, maintaining accurate documentation and training materials-Developed and monitored KPIs, service level expectations, and monthly sales goals

Boston, Massachusetts, United States

-Managed a team of 3 and contributed to record-breaking sales performance-Streamlined administrative processes to improve reporting and customer lead management

Boston, Massachusetts, United States

-Managed up to 450 monthly customer calls and emails with timely follow-ups to ensure exceptional service delivery-Maintained detailed records of CRM data and ensured accurate reporting of customer interactions

Cambridge, Massachusetts

-Instructed recreational classes of up to 20 students-Responsible for coming up with class structure, executing recipes as demos, and instructing students on science of various baking and savory topics

Menominee, Mi

-Provided administrative and sales support to regional sales directors, including training coordination-Planned and conducted live demonstrations, training events, and managed client interactions-Prepared detailed reports and maintained customer training documentation

Bachelor’S Degree, Applied Food Studies, 3.8

Activities and Societies: Recipient of Katherine Angell Academic Achievement Award, Recipient of the James Beard Sunday Supper Union.

Certification, Digital Marketing: Customer Engagement, Social Media, Planning And Analytics, 94.1

Completed Certification in Digital Marketing: Customer Engagement, Social Media, Planning and Analytics. Studied and applied in real life.

Associate’S Degree, Baking And Pastry Arts, 3.75

Activities and Societies: Recipient of Katherine Angell Academic Achievement Award, Vice President of Women Chefs and Restauranteurs.

Bachelor Of Applied Science (Basc), Secondary Mathematics Education

Activities and Societies: Kappa Mu Epsilon Math Honorary Society member, Dean's List, Co-Chair and Creator of Intramural Quidditch, Member.