• Create a new employee training program• Actively participate in employee training• Manage a crew of 25-35 employees and supervisors• Prepare weekly expense and payroll reports• Prepare and maintain quarterly expense and payroll reports• Manage inventory and loss• Order product from multiple vendors• Receive and inspect product from multiple vendors• Actively participate in food production and store maintenance• Created a cash management flow sheet to facilitate cash management and prevent loss• Created a catering division and oversaw and organized events for groups up to 300• Planned and oversaw birthday parties and other events for groups of 10-60• Participate in corporate meetings involving strategic decision making• Completed a sector analysis for marketing • Completed a product mix analysis to facilitate menu building• Completed a profitability analysis to maintain accurate pricing and menu building• Managed and maintained social media platforms and the company app• Managed and maintained the employee handbook and the operations manual• Increased the customer count and sales over the last 7+ years• Maintained excellent customer and employee relations

• Clean driving record; valid driver’s license, insurance and reliable vehicle• Followed driving security and protection policies and procedure• Handle customer problems professionally and in a pleasant manner• Created and implemented a cleaning procedure and checklist for fryer maintenance. • Demonstrated knowledge of reading a route map and navigation around delivery area• Delivered food and beverages to customers in a safe and timely manner• Assisted with general maintenance and cleaning of the facility.• Promoted to shift supervisor with extensive management training.

HOSTESS: • Coordinate with FOH, BOH, and management to ensure appropriate wait time and facilitate time management• Provided excellent customer service by anticipating guest needs and assisting servers• Coordinated seating arrangements and assisted guests to their seats• Maintained open communication between FOH, BOH, and management staff. • Promoted to server within a few monthsSERVER: • Obtained a food handlers permit from the county health department• Assisted with prep work as assigned by supervisor• Assisted guests with their food and beverage orders by suggestively selling items• Promoted to server trainer and assisted in new server training.EXPEDITOR:• Promoted to the position of expeditor from server.• Followed all food and safety regulations for the safe handling of food.• Maintained superior plate presentation as set by standard operating procedure• Ensured quality control standards were met before any food left the kitchen• Maintained open communication between the FOH and BOH employees. • Facilitate the movement of food from the kitchen to the guest. • Promoted to expeditor trainer and assisted in new employee training.BARTENDER:• Promoted from expeditor to bartender.• Responsibly sold alcohol while following all local, state, and federal regulations.• Work with FOH team to ensure customer satisfaction by building beverages in a professional and timely manner. • Follow all health and safety regulations to safely handle food and beverages. • Offer beverage pairing to anticipate guest needs• Follow all operating procedures for consistency and to prevent loss.• Assisted management in inventory and ordering.• Promoted to bartender trainer and assisted in new employee training.

SERVER:• Maintained a professional working relationship with FOH, BOH, and management staff• Demonstrated working knowledge of the food and beverage menus• Assisted guests with decision making using suggestive selling and beverage-food pairing • Suggestively sold items to increase sales and to better the guest’s experience• Assisted with appropriate prep work as suggested by supervisors• Utilize a POS program to input orders into the kitchen• Managed cash and credit transactions • Promoted to a server trainer and assisted in new employee training• Maintained a can-do attitude that resulted in a promotion to bartenderBARTENDER:• Responsibly sold alcohol while following all local, state, and federal regulations.• Work with the FOH team to ensure customer satisfaction by building beverages in a professional and timely manner.• Follow all health and safety regulations to safely handle food and beverages.• Promoted to a bartender trainer and assisted in new employee training.

• Promoted from entry level hostess position to server within 3 months of hire date• Assisted in training of new personnel in entry level positions• Greeted guests, answered phones, and placed to-go orders.• Coordinated with FOH and BOH to ensure appropriate wait times and excellent time management skills• Assist in appropriate prep work assigned by supervisor• Maintained a clean and professional environment in and around dining areas.• Utilized safe practice while cleaning and maintaining dining and waiting areas.• Exhibit general menu and pricing knowledge to better serve guests• Earned a license to responsibly serve alcohol

• Assist customers with their orders• Utilize safe practice in handling foods• Utilize safe practice in cleaning, maintenance, and use of the deli slicer• Rotate and stock items• Work with supervisors to develop a better training strategy• Created a chart to facilitate quicker training for future employees• Trained two incoming employees in brief time of employment before leaving for college