■ Advised 50+ incoming first-year students on academic requirements for completing their degrees through 10+ group presentations and 1:1 meetings■ Advised undergraduate students with the interpretation of University policies and procedures, including the academic petition process, add/drop, change of grade, transferability of courses, course substitutions, exploring and changing major, and readmission requirements■ Utilized student-centered, caring, holistic, inclusive, and culturally-aware advising strategies to help students achieve their personal goals, academic potential, and professional success

■ Managed incoming phone calls regarding advising appointments■ Utilized spreadsheet, word processing and database software, internet browsers, web-based systems, and electronic mail software■ Assembled and tracked scheduling data

■ Employed and taught various writing pedagogy methods ■ Developed clear and concise feedback and recommendations■ Provided information and instructions in a clear, logical, and concise manner in verbal and written form

■ Supported a diverse student population in a Student Affairs setting■ Clarified academic policies and procedures to students as they relate to undergraduate education and college general education requirements ■ Gained knowledge of the structure and operation of educational institutions, including two and four-year public and private institutions, and undergraduate programs

■ Articulated swim program descriptions and requirements to a variety of individuals with broad educational, cultural, and language backgrounds■ Demonstrated independent decision-making skills to uphold confidentiality in high-risk situations■ Built skills in problem-solving, conflict resolution, and crisis intervention

■ Exercised good judgment, creativity, and initiative when managing guests ■ Balanced multiple priorities with deadline constraints and numerous interruptions■ Collaborated to maximize efficiency in a fast-paced and team-oriented environment

■ Established, maintained, and uploaded accurate and organized records regarding event scheduling ■ Dealt with sensitive and confidential issues related to staff and/or students■ Initiated and managed multiple programmatic activities independently

■ Edited article submissions and provided applicable feedback to peers promptly ■ Submitted article ideas and composed unique stories under strict deadlines ■ Equipped Adobe InDesign to construct the format of the Lifestyles section in the newspaper