Lindsey Rustad Email & Phone Number

Minneapolis, Minnesota, United States

• Manage large book of business across multiple states.
• Support PBM, Health Plan, Pharmacy and HTV segments
• Develop highly effective relationships with customers and solicit feedback to bring back to internal business units.
• Encourage product optimization and utilization via reporting, best practices, and end user training.
• Coordinate and facilitate Business Reviews.
• Provide regular account updates to the Surescripts' leadership team.

Remote

• Managed caseload of up to 180+ commercial claims.
• Conduct investigations, evaluate losses, and provide resolution to an inventory of commercial claims.
• Determine compensability, liability and disability within time frames.
• Work alongside Account Managers aiding with requests from brokers and customers.
• Trained and mentored new hires.
• Negotiate settlements and litigation management with attorneys.

Minnetonka, Minnesota, United States

Rocklin, California, United States

Sacramento, California, United States

Sacramento, California, United States

Roseville, California, United States

• Managed a high-volume workload within a deadline-driven environment.
• Utilization of Salesforce daily managing departmental budget for assigned projects.
• Provided operations and maintenance support as well as customer service to installed systems.
• Analyzed system performance metrics and scheduled warranty service calls as necessary to maintain system performance guaranty.
• Proficient in developing relationships and interfacing with all intracompany departments and divisions, customers, subcontractors, vendors, utility companies, and regulatory agencies.
• Provided customer care call support to maintain a 99% customer service rating and maintained proper follow up with customers to provide quality customer service

Roseville, California, United States

• Initiated the sales process, obtained and managed prospects lists; and generated qualified leads that were passed on to senior mortgage and solar salespeople for follow-up and eventual closure.
• Used Salesforce for lead follow-up, sales cycle disposition, pipeline management, forecasting and lost opportunity tracking. Scheduled appointments between sales professional and potential clients.
• Maintain proper follow up with clients to ensure needs were meet across multiple industries (mortgage, solar, and insurance).
• Managed inquiries via both phone and web chat.
• Utilize effective sales skills to attain and exceed 100% of assigned goals.
• Responsible for recruiting and training new employees.

Santa Barbara, CA & Roseville, CA

Fair Oaks, California, United States

Bachelor Of Arts (Ba), Organizational Communication, General

Activities and Societies: Sacramento State Alumni Association

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Undergrad Studies in Communication Studies -Associate Degree in Behavioral Sciences (May 2010) -Associate Degree.