Lindsey Rustad Email & Phone Number

Minneapolis, Minnesota, United States

• Manage large book of business across multiple states. • Support PBM, Health Plan, Pharmacy and HTV segments• Develop highly effective relationships with customers and solicit feedback to bring back to internal business units. • Encourage product optimization and utilization via reporting, best practices, and end user training.• Coordinate and facilitate Business Reviews.• Provide regular account updates to the Surescripts' leadership team.• Identify new partnership opportunities that leverage the Surescripts' product portfolio.• Tableau, Salesforce

Remote

• Managed caseload of up to 180+ commercial claims. • Conduct investigations, evaluate losses, and provide resolution to an inventory of commercial claims.• Determine compensability, liability and disability within time frames. • Work alongside Account Managers aiding with requests from brokers and customers. • Trained and mentored new hires. • Negotiate settlements and litigation management with attorneys. • Participate in Quarterly Reviews with policyholders to provide direction in risk management.• Complete return to work education in efforts to minimize the claims exposure and the lifetime cost of a claim. • Review medical necessity and authorize medical treatment, medications, and supplies.

Minnetonka, Minnesota, United States

Rocklin, California, United States

Sacramento, California, United States

Sacramento, California, United States

Roseville, California, United States

• Managed a high-volume workload within a deadline-driven environment. • Utilization of Salesforce daily managing departmental budget for assigned projects. • Provided operations and maintenance support as well as customer service to installed systems.• Analyzed system performance metrics and scheduled warranty service calls as necessary to maintain system performance guaranty. • Proficient in developing relationships and interfacing with all intracompany departments and divisions, customers, subcontractors, vendors, utility companies, and regulatory agencies. • Provided customer care call support to maintain a 99% customer service rating and maintained proper follow up with customers to provide quality customer service

Roseville, California, United States

• Initiated the sales process, obtained and managed prospects lists; and generated qualified leads that were passed on to senior mortgage and solar salespeople for follow-up and eventual closure. • Used Salesforce for lead follow-up, sales cycle disposition, pipeline management, forecasting and lost opportunity tracking. Scheduled appointments between sales professional and potential clients. • Maintain proper follow up with clients to ensure needs were meet across multiple industries (mortgage, solar, and insurance). • Managed inquiries via both phone and web chat. • Utilize effective sales skills to attain and exceed 100% of assigned goals. • Responsible for recruiting and training new employees.

Santa Barbara, Ca & Roseville, Ca

Fair Oaks, California, United States

Bachelor Of Arts (Ba), Organizational Communication, General

Activities and Societies: Sacramento State Alumni Association

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Undergrad Studies in Communication Studies -Associate Degree in Behavioral Sciences (May 2010) -Associate Degree.