Lindsey Shugg Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Stony Plain, Alberta, Canada

Responsible for overseeing the administration, programs and implementation of the strategic plan of the Canadian Learning Trust. Other duties include but are not limited to fundraising, marketing, website development, community engagement, and supporting the Board of Directors.

Stony Plain, Alberta

Duties and Responsibilities include:-Development, review and implementation of policy and procedures-Records management-Maintain extensive knowledge of applicable legislation and regulations pertaining to MHF operations-Ensure documentation meets Accommodation Standards-Provide research, analysis, advice and recommendations on complex issues to management and employees;-Communicate policies, and resolve issues and answer queries from employees-FOIP Coordinator-… Show more Duties and Responsibilities include:-Development, review and implementation of policy and procedures-Records management-Maintain extensive knowledge of applicable legislation and regulations pertaining to MHF operations-Ensure documentation meets Accommodation Standards-Provide research, analysis, advice and recommendations on complex issues to management and employees;-Communicate policies, and resolve issues and answer queries from employees-FOIP Coordinator- advising, planning, implementing and maintaining the FOIP program to ensure compliance legislation, and managing the FOIP request process;-Act as the FOIP Head in the Executive Director's absence; -Develop and organize training materials, visual aids, and other educational materials;-Develop and maintain MHF publications: handbooks, flyers, brochures, reports,-Assist in the development of business and strategic plans;-Develop annual report;-Coordinate, collect and present analytics of annual resident satisfaction survey;-Oversight and maintenance of MHF website, social media, online business listings and director listings;-Assist with community awareness and marketing-Manage and negotiate Meridian Foundation mobile phone plans-Cross-train with the Housing Administrator for support with tasks and to cover position in absence-Customer service-Assisting senior residents as needed and appropriate Show less

Spruce Grove, Alberta, Canada

In this role, I lead customer-centric staff who are engaged in providing library service at a level of excellence as directed by the community in the strategic plan. I avidly foster a culture of continuous improvement and engagement where open collaboration, honest communication, and initiative is embraced. As the Library Operations Manager, I am responsible for all aspects of the operations of the Public Services, Children & Youth Services, Community Services, and Bibliographic… Show more In this role, I lead customer-centric staff who are engaged in providing library service at a level of excellence as directed by the community in the strategic plan. I avidly foster a culture of continuous improvement and engagement where open collaboration, honest communication, and initiative is embraced. As the Library Operations Manager, I am responsible for all aspects of the operations of the Public Services, Children & Youth Services, Community Services, and Bibliographic Services Departments. The staff complement of these departments is 30 (including volunteers) and range from entry-level to supervisory level with a range of professional experience and education. In the absence of the Director of Library Services, I am the designated Acting Director and may also provide guidance to office administration and IT support staff.In coordination with the Library Director and administrative support staff, I am responsible for many aspects of the full employee life cycle (interviewing, hiring, on-boarding, career development, recognition, and off-boarding). My other tasks include compiling, analyzing and reporting statistics; regular reporting to the Library Board; minute taking; strategic scheduling of staff and volunteers; participating in budget preparation, administration, and reconciliation of departmental expenditures; administering approved grants; creation and maintenance of procedures, forms, planning documents; and maintenance and management of electronic and paper records in accordance with the record retention policy. Show less

Spruce Grove, Alberta, Canada

I took on this role concurrent to my role as Bibliographic Services Manager in order to provide coverage for a maternity leave. In this role, I was responsible for overseeing all aspects of the circulation desk, including day-to-day operations of borrower transactions, patron account management and maintenance, customer service and complaint escalations, and training and coaching the staff. One of my successes during this time was the addressing the outstanding need for a single… Show more I took on this role concurrent to my role as Bibliographic Services Manager in order to provide coverage for a maternity leave. In this role, I was responsible for overseeing all aspects of the circulation desk, including day-to-day operations of borrower transactions, patron account management and maintenance, customer service and complaint escalations, and training and coaching the staff. One of my successes during this time was the addressing the outstanding need for a single standardized source of reference for daily procedures and practices. The existing manual for the department was so outdated and irrelevant that staff no longer looked to it for guidance, instead relying upon coworkers for advice. Unfortunately, this had the "telephone game" effect, resulting in inconsistent quality of customer service, and staff and patron frustration. The manual had to be completely rewritten from scratch as attempts to simply update it proved frustrating, slow and inefficient. In tackling this task, I readily engaged staff in the department to foster open communication about: unclear procedures; aspects of their jobs they found frustrating, challenging or downright painful; and routinely asked for their input on the development of these procedures. In doing so, we, as a team, were able to improve upon many current practices.I am proud to say the the manual I designed is still in heavy use, and staff continue to ask for clarification and make suggestions for improvement. The manual is owned by the team, who feel empowered and engaged in continuous improvement. Certain tasks and aspects of patron transactions previously dreaded are now approached with confidence.The tool also fulfilled its purpose of addressing the long-outstanding issue of inconsistent service to patrons, resulting in far fewer complaints, less time spent repairing mistakes, and a more positive experience for our patrons and our staff. Show less

Spruce Grove, Alberta, Canada

In my role as the Bibliographic Services Manager, I was responsible for several departments within the library, including Bibliographic Services, Interlibrary Loans, Check-in, and the Library Pages. In quick summary, these sub-departments handle the acquisition, cataloguing, and processing of new and donated materials; maintenance of the collection, inter- and intra-library loans; the removal of returned materials from patrons' accounts; and the accurate and efficient reshelving of those… Show more In my role as the Bibliographic Services Manager, I was responsible for several departments within the library, including Bibliographic Services, Interlibrary Loans, Check-in, and the Library Pages. In quick summary, these sub-departments handle the acquisition, cataloguing, and processing of new and donated materials; maintenance of the collection, inter- and intra-library loans; the removal of returned materials from patrons' accounts; and the accurate and efficient reshelving of those materials.My duties as a manager and leader included the hiring, training, mentorship and coaching of staff within my departments, as well as supporting other managers in those same processes for their departments. I was responsible for annual budget presentations to the Library Director, the assignment and oversight of all library collection budgets, and participating in and training the Library's Collection Development team. In coordination with the Library Director, and other library managers, I was responsible for scheduling for library staff, and entering and balancing time sheet information for payroll. I also communicated with the Library Board through regular reports, participated in and facilitated meetings with library staff, regularly communicated with library vendors and the Yellowhead Regional Library. I also created, from scratch, the Bibliographic Services Procedures Manual.At the Spruce Grove Public Library, all staff, especially managers, are required to be cross-trained in many of our various departments. This allows for greater flexibility in coverage for vacations and illness, as well as give staff a greater understanding of the interdepartmental ties throughout the library. As such, I have a great deal of experience in circulation and reference services. I provided coverage and support to the Public Services Librarian as needed, and worked a regular reference shift which kept my public services skills sharp. Show less

Spruce Grove, Alberta, Canada

From 2008-2010, I attended Grant MacEwan University in the Library Technology & Information Management Diploma course full-time and reduced my working hours to part-time during the school year. During the summers of both years I accomplished the Nonfiction Neighbourhoods project.This position also overlapped with my last year as Teen Programs Coordinator.I used my skills to assist patrons with all aspects of reference services, such as readers advisory support, technology help… Show more From 2008-2010, I attended Grant MacEwan University in the Library Technology & Information Management Diploma course full-time and reduced my working hours to part-time during the school year. During the summers of both years I accomplished the Nonfiction Neighbourhoods project.This position also overlapped with my last year as Teen Programs Coordinator.I used my skills to assist patrons with all aspects of reference services, such as readers advisory support, technology help and training, assisting in traditional reference and research questions, and produced pathfinders and designed displays. I also facilitated the proctoring of exams for distance education students. I had to be an expert in all things reference and circulation in order to provide support to circulation staff as a "Person in Charge" and in order to provide the best possible experience to patrons through the breadth of my knowledge. Show less

Spruce Grove, Alberta, Canada

As the very first Teen Programs Coordinator at the Spruce Grove Public Library, I was challenged with not only developing, facilitating and marketing programs to Teens, but to develop the library's very first Teen collection and hang-out area. With no formal library education under my belt, I developed a number of programs including the ACT (Advisory Council of Teens), and the highly-popular and well-attended Manga & Anime Club. With the support of the Children & Youth Services Manager, I… Show more As the very first Teen Programs Coordinator at the Spruce Grove Public Library, I was challenged with not only developing, facilitating and marketing programs to Teens, but to develop the library's very first Teen collection and hang-out area. With no formal library education under my belt, I developed a number of programs including the ACT (Advisory Council of Teens), and the highly-popular and well-attended Manga & Anime Club. With the support of the Children & Youth Services Manager, I developed the first Teen collection, designed the new Teen Area (from furniture to multimedia aspects). Creating eye-catching displays, and interesting readers-advisory pathfinders was also something I enjoyed doing immensely. I also taught myself to use a variety of basic design programs to create posters and handouts to advertise the programs. I also had to teach myself basic coding in order to update the library's website via Dreamweaver software. Show less

Current Student, Human Resources Management And Labour Relations

Library Technician Diploma, Library And Information Science, Graduated With Distinction

Diploma, Honours

Library And Information Science, Honours With Distinction