Lindsey Caputo, Ph.D. Email & Phone Number

California

Coordinates direct services and program partner support for the Articulation System Stimulating Interinstitutional Student Transfer (ASSIST), an intersegmental program based on shared objectives across the University of California (UC), California State University (CSU), and California Community Colleges (CCC) systems to facilitate student transfer among the state's public colleges and universities. Serves in a lead role for in-depth program analysis, planning, and implementation, especially with regard to the ASSIST public website and database system. Develops and/or administers ASSIST processes, procedures, and policies; lends expertise to shape recommendations on general ASSIST management strategies. Exercises judgment in selecting approaches, methods, and evaluation criteria for obtaining forward-thinking solutions that address ASSIST stakeholder needs and policy requirements. Primarily deals with issues, proposals, and projects that are complex or unique in nature and of high impact. Cultivates and maintains collaborative, service-oriented relationships with representatives of educational institutions and other organizations involved in postsecondary curriculum design and alignment. Prepares and issues policy communications and reports to specific stakeholder groups.

California

The Articulation System Stimulating Inter-institutional Student Transfer (ASSIST) is a computer based articulation and transfer planning system serving students and staff. It is a collaborative effort of the University of California, California State University and California Community Colleges. As the main point of contact for users at each campus, this role involved a wide range of support functions to diverse users.Main point of contact for California public higher education campuses, responsible for providing technical development, technical support services, documentation, database management, and user training to support the utilization of the ASSIST database.Provided analytical, customer service, and technical training support on policies, projects, programs, and issues related to articulation and ASSIST.Involved in program planning, development and administration; interpreted, monitored and analyzed information regarding articulation policies and procedures and provided consultative services regarding general management to department administrators. Used skills as a seasoned, experienced professional with a full understanding of statewide articulation practices and organization policies and procedures; researched, analyzed and developed solutions to a wide range of issues. Conducted presentations and system demonstrations for conferences, meetings, and training events for audiences ranging in size (5 - 500+).Primarily dealt with policies, programs and proposals which are complex in nature and diverse in scope, including course-to-course articulation, general education patterns, major preparation articulation, and other related processes. Developed new processes, recommended policies or procedures for possible implementation.

Bay Area Campus

Responsible for leading, developing, and growing two student-facing departments at the Bay Area Campus 5 locations.Strategically restructured common practices to align in the areas of compliance, student experience, staff engagement, responsible growth, and academic integrity.Collect and evaluate relevant industry, institute, and departmental data to make informed decisions through change.Reinforce safety and compliance requirements as Corporate Security Liaison and Ethics and Compliance Liaison.Aided in improving campus culture through creating and initiating relationship-building activities that have increased employee morale as seen in employee engagement surveys.

Phoenix, Arizona Area

Responsible for leading, developing, and motivating the first Northeast expansion team and the Northeast Healthcare team.Created a culture of empowerment with 10 new Academic Counselors through engaging and involving the team in identifying important roles and contributions for each counselor to contribute.Strategically organized student inflow from 9 enrollment teams to overcome unanticipated recode challenges with expansion team creation.Organized and lead regional counseling initiative including monthly counselor discussions and tracking focuses, resulting in general improvement of most counselors’ retention focus and an improvement in 100% of involved counselors’ soft skills.Built relationships with enrollment and finance managers through maintaining open communication, regularly scheduled meetings, and grad team appreciation efforts.Transitioned smoothly to take over managing the region’s Healthcare team through meeting with Healthcare managers in West and Midwest, obtaining certifications, and becoming fully involved in the floor-life of counselors through relationship building, observations, and coaching. Development of counselors through maintaining standard of excellence, demanding resource savvy through information literacy, and challenging counselor assumptions, beliefs, and routines with innovation and reflection.

Phoenix, Arizona Area

Responsible for servicing an average of 500 students pursuing Associate degrees.Build relationships with multiple graduation teams of enrollment and finance counselors, top counselors in the division.Act as Divisional leader, mentoring counselors and leading Lunch and Learns.Working with Military division as a cross-divisional liaison leader to bridge divisional gap, present university best practices to counselors, and develop the university as a whole.Communicate daily with a student base of around 500 via phone and email to problem solve, retain, motivate, service, and maintain rapport.Boosted overall team retention from 44% to 59%.Participated in and assisted in the direction of Academic Counselor strategy meetings to discuss methods for improving student retention.Compile and send out daily talk time reports, team job aids such as created spreadsheets for tracking and student email scripts, and motivational emails.

Phoenix, Arizona Area

Promoted twice with company, and responsible for all aspects of staffing for hundreds of clients in the phoenix metro area at this national staffing firm, including: recruiting, interviewing, hiring, placement, processing payroll, managing a recruiting team and sales department, and client relations.Utilized digital networking and human resources to recruit individuals who meet each client’s specific need.Performed hiring process from start to finish, including recruiting, interviewing, testing, client presentations, and placement.Maintained employee relations with over 500 individuals through interviews, counseling, performance reviews, and an “open-door” mantra.Exceeded client expectations with their staffing needs through efficiency, great communication, a positive and professional personality, high placements, and consistent follow-ups.Processed payroll weekly for 100+ employees.Coordinated employee value-enhancement networks, job fairs, and client presentations.Increased company profits and client base with account management and sales skills.Consistently hired 50+ employees weekly and maintained company placement quotas.

B.A., English Literarure

Activities and Societies: Phi Eta Sigma National Honor Society member, Gamma Beta Phi Honor Society, member of the Barrett Honors College.

Master Of Business Administration (Mba)

Doctor Of Philosophy (Phd), Higher Education/Higher Education Administration

(Dissertation Complete) Faculty Perceptions of Teaching Nontraditional College Students: A Qualitative Single Descriptive Case Study