Lindsey David Email & Phone Number

Texas, United States

I started working with the co-founders on operational strategy before the doors were even open for business. • Supported co-founders starting day 1 to build a consulting company for microschool educators• Created and managed pipelines for sales, onboarding, and customer engagement, including managing data hygiene• Researched, planned, and built the online member community and learning platform using Mighty Networks, including strategy and organization, writing and editing copy, adding branding, creating standard operating procedures, etc• Facilitated conversations about the core of the company and business such as the business impact, the ideal customer, product offerings, and pricing• Captured seemingly opposing product ideas and needs and married them into detailed, actionable ideas that worked• Developed systems of organization for daily operations, products, and special projects such as customer events• Created and implemented templates, process documentation, and internal and external resources• Refined internal and external communication to ensure clarity, brand voice, and accurate informationMicroschool Solutions is on a mission to revolutionize how kids learn by bringing confidence and resources to microschool innovators.

I was the Director of Enrollment & Registrar Operations and also the Subject Matter Expert/Key Stakeholder & Product Operations Manager in a cross-functional product squad.Enrollment Ops Team• Collaborated on strategy and operations improvements regularly with other team directors and managers, including support, legal, biz dev, and student services• Worked directly with partner schools in order to ensure seamless communication and processes between organizations leading to more successful partnerships• Set and tracked OKRs and metrics for the registrar team that aligned to the company’s goals and priorities and helped the team grow• Directly impacted company culture by advocating for and participating in discussions on people management, meeting efficiency, work/life boundaries, and personal and professional growth• Managed a distributed team of student registrars who handled sensitive student data and customer communication throughout the entire lifecycleEnrollment Portal Squad• Participated (alongside PM, designer, and devs) in a squad that built and launched a brand new customer-facing enrollment portal in less than 6 months to improve scalability, efficiency, and user experience during the enrollment process• Acted as the historical knowledge keeper on successes and failures in past systems and subject matter expert for details and requirements of each partner school• Prioritized and detailed work to be done within an Agile framework using a combination of Scrum and Kanban methodologies• Collaborated regularly with PMs and stakeholders in other product squads to work through dependenciesPrenda is a tuition-free learning experience that empowers community members to lead world-class microschools for K-8 students, typically from their own homes or local community centers. We believe that every human is a natural-born learner, explorer, wonderer, and scientist, and with the right environment, children will flourish.

I was hired in the new company role of Manager of Partner Enrollments.• Awarded special recognition through peer nominations for the Prenda core value of ‘Figure It Out,' for my critical-thinking skills and ability to impact multiple departments with my work• Improved efficiency and accuracy in daily tasks for the student registrars by implementing new software and applications for the team including a CRM, a shared mailbox/helpdesk, and a task manager/list-maker• Built and managed a distributed team of student registrars, first for student enrollments in Arizona and then for new partnerships in Colorado and New Hampshire• Managed the day-to-day relationship of school partners in Arizona, including improving standard operating procedures across organizations and being the internal point of contact for all questions and issues• Collaborated with the customer support team to create and implement working norms, service-level-agreements, shared email templates, and regular communications with our different customers• Created new customer-facing and internal processes for student withdrawals, transfers, re-enrollments, and student information updates using form-builders and no-code integration tools to connect the forms to our systems and databases• Continued to iterate and improve internal processes and systems for student enrollments

I was hired as a contractor to create a new internal enrollment processing/tracking system.• Set up a new CRM, including building custom pipelines and creating automated workflows, which drastically reduced the number of human-hours and manual errors in the enrollment process and allowed us to scale from a few hundred to a few thousand student enrollments a year• Met with stakeholders to quickly learn the current processes, blockers, and pain points in order to make improvements to both the processes and system• Connected the new enrollment system to currently used applications via no-code integrations which allowed for more efficient sharing of data across the company• Trained the team and offered troubleshooting, in both the new system and updated processes, for a successful transition

Dallas, Tx

I was the Director of Sales Operations for Fan Guru at Eventology Solutions. • Collaborated with the CRO, CPO, and CCO to create new product offerings based on client feedback and resource management• Updated or created new sales and partner relations strategies and standard operating procedures• Worked closely with legal on internal and external contracts, including renewals, negotiations, and subject matter• Worked on a team of managers ensuring overall company operations and HR actions ran smoothly• Managed the Sales Department, including sales, business development, partner success, and customer serviceFan Guru, by Eventology Solutions, is a growing platform dedicated to bringing a new dimension of interaction and engagement to fan events around the world. Our app is used by comic and anime conventions, esports tournaments, and expos to provide a digital guide for attendees along with engaging features such as chats, push notifications, contests, and other activations throughout the event.

Dallas, Tx

I was the Operations Manager before being quickly promoted.• Led efforts for a company re-org by determining the roles and responsibilities needed to lead to company success• Implemented new systems, including setting up and training team members on a new CRM• Collaborated with the company President on a complete overhaul of our partnership agreements, including adding new services and updating pricing• Improved on company communication processes by leading daily stand-up meetings, launching regular company-wide 1:1s, and making accessible metric tracking and quarterly review processes• Prioritized company culture by working to find the right balance for regular all-hands meetings, scheduling at least one team-building event a month, and collaborating to create a new work from home policy• Directly managed several growing departments (Marketing, Sales, Partner Success, Events, Operations), ensuring that all team members had the resources they needed to move forward successfully

I managed Student Accounts and Post-Secondary Education Regulatory Compliance for all seven locations of DevMountain and our sister bootcamp, Hackbright Academy. ‌• Chosen as the first member of the shared services team for my ability to create good working relationships quickly and my natural change management abilities ‌• Participated in multiple conversations including off-site leadership summits regarding the creation of shared services and a new set of policies post-merger• Created more efficient standard operating procedures surrounding accounts receivables, including setting up automations‌• Processed payments and refunds and maintained relationships with our finance partners‌• Answered all student questions regarding tuition, financing, and refunds to ensure timely payments by students‌• Ensured all 7 DevMountain campuses met regulatory requirements in 4 states by coordinating between the legal department and each campus directorDevMountain is an industry-leading coding school that began in the heart of the Wasatch Mountains. Founded by fellow coders, DevMountain's expert faculty are passionate about sharing their craft and empowering the next wave of programmers, entrepreneurs, and designers.Hackbright Academy was founded with the mission to provide women with a personalized path to a software engineering career. Hackbright is proudly the leading engineering school for women in the Bay Area and runs a competitive software engineering program whose graduates work at some of the best tech companies in the world.

Dallas, Texas

I managed Student Success at the DevMountain Dallas campus and was a part of the Campus Operations Team.• Was awarded special recognition through the DevMountain/Capella Education Company STAR Program for my impactful dedication to the DevMountain student experience• Created a student success playbook and continuously worked to fill it with best practices, processes, resources, templates, and tools for student success managers across all campuses, including creating systems to track metrics and success ‌• Supported up to 60 students at a time by helping them set customized goals and by checking in regularly to make sure they were taking the steps needed to succeed in the program• Contributed to high job placement rate for our graduates by teaching career prep skills and working on the team that built relationships with local employers• Aided growth in Dallas campus enrollments of 100% year over year• Ensured the Dallas campus maintained compliance with all legal and regulatory processes along with the Campus Director

Dallas, Texas

I was the Office & Events Manager at the DevMountain Dallas campus before being promoted.‌• Created and implemented many of the standard operating procedures at the Dallas Campus, such as student housing coordination, finding and retaining in-kind sponsors, office manager duties, and sales pipeline management‌• Improved communication between the different campuses and offices, including creating and coordinating a monthly company-wide news email and creating a company-wide staff directory‌• Helped organize and manage the move to a new location, including working with construction crews, managing the physical move, and ordering and arranging new furniture creating functional space layouts in the new campus• Coordinated student and community events to keep students engaged and to bring new people in to the space

Dallas, Texas

I was the Lead Organizer for the 1 Million Cups Dallas community.‌• Participated with a group of 15 organizers, chosen out of over 700 1 Million Cups organizers nationwide, in a special design session to improve organizer education‌• Doubled community attendance by introducing special programming and organizing several special events, such as panels and audience-engaging short pitches‌• Developed the standard operating procedures for many of the volunteer roles while working on the team that created the Dallas Operations Playbook‌• Created the v2 Dallas Community Sponsor Program‌• Grew the Dallas volunteer team from 3 people to 9 people in one year and effectively managed the Dallas organizer team to ensure the weekly meetup events ran smoothly‌• Communicated regularly with the Kauffman Foundation and other 1MC communities nationwide 1 Million Cups is a free, national program designed to educate, engage, and connect entrepreneurs. Developed by the Kauffman Foundation, 1MC is based on the notion that entrepreneurs discover solutions and network over a million cups of coffee.

Dallas, Texas

I was the Office Manager and an important part of the Sales process.‌• Created and implemented many of the standard operating procedures at Dallas Fort Work‌• Created and managed the sales pipeline‌• Organized 2-4 events each month to keep members engaged and to bring new people in to the space• Managed 20,000 sq ft of space including private offices, open workspace, several conference rooms, an event space, and 3 kitchens• Solved member problems, helped make connections, and ensured that everyone in the space had everything they neededDallas Fort Work is a coworking space for freelancers, small business owners, entrepreneurs, and people who work remotely.

Dallas/Fort Worth Area

I have worked with several small businesses and entrepreneurs who have needed assistance with operations, organization, and administrative tasks.