Lindsey David Email & Phone Number

Texas, United States

• I started working with the co-founders on operational strategy before the doors were even open for business.
• Supported co-founders starting day 1 to build a consulting company for microschool educators
• Created and managed pipelines for sales, onboarding, and customer engagement, including managing data hygiene
• Researched, planned, and built the online member community and learning platform using Mighty Networks, including strategy and organization, writing and editing copy, adding branding, creating standard operating.
• Facilitated conversations about the core of the company and business such as the business impact, the ideal customer, product offerings, and pricing
• Captured seemingly opposing product ideas and needs and married them into detailed, actionable ideas that worked

• I was the Director of Enrollment & Registrar Operations and also the Subject Matter Expert/Key Stakeholder & Product Operations Manager in a cross-functional product squad.Enrollment Ops Team
• Collaborated on strategy and operations improvements regularly with other team directors and managers, including support, legal, biz dev, and student services
• Worked directly with partner schools in order to ensure seamless communication and processes between organizations leading to more successful partnerships
• Set and tracked OKRs and metrics for the registrar team that aligned to the company’s goals and priorities and helped the team grow
• Directly impacted company culture by advocating for and participating in discussions on people management, meeting efficiency, work/life boundaries, and personal and professional growth
• Managed a distributed team of student registrars who handled sensitive student data and customer communication throughout the entire lifecycleEnrollment Portal Squad

• I was hired in the new company role of Manager of Partner Enrollments.
• Awarded special recognition through peer nominations for the Prenda core value of ‘Figure It Out,' for my critical-thinking skills and ability to impact multiple departments with my work
• Improved efficiency and accuracy in daily tasks for the student registrars by implementing new software and applications for the team including a CRM, a shared mailbox/helpdesk, and a task manager/list-maker
• Built and managed a distributed team of student registrars, first for student enrollments in Arizona and then for new partnerships in Colorado and New Hampshire
• Managed the day-to-day relationship of school partners in Arizona, including improving standard operating procedures across organizations and being the internal point of contact for all questions and issues
• Collaborated with the customer support team to create and implement working norms, service-level-agreements, shared email templates, and regular communications with our different customers

• I was hired as a contractor to create a new internal enrollment processing/tracking system.
• Set up a new CRM, including building custom pipelines and creating automated workflows, which drastically reduced the number of human-hours and manual errors in the enrollment process and allowed us to scale from a few.
• Met with stakeholders to quickly learn the current processes, blockers, and pain points in order to make improvements to both the processes and system
• Connected the new enrollment system to currently used applications via no-code integrations which allowed for more efficient sharing of data across the company
• Trained the team and offered troubleshooting, in both the new system and updated processes, for a successful transition

Dallas, TX

• I was the Director of Sales Operations for Fan Guru at Eventology Solutions.
• Collaborated with the CRO, CPO, and CCO to create new product offerings based on client feedback and resource management
• Updated or created new sales and partner relations strategies and standard operating procedures
• Worked closely with legal on internal and external contracts, including renewals, negotiations, and subject matter
• Worked on a team of managers ensuring overall company operations and HR actions ran smoothly
• Managed the Sales Department, including sales, business development, partner success, and customer serviceFan Guru, by Eventology Solutions, is a growing platform dedicated to bringing a new dimension of interaction.

Dallas, TX

• I was the Operations Manager before being quickly promoted.
• Led efforts for a company re-org by determining the roles and responsibilities needed to lead to company success
• Implemented new systems, including setting up and training team members on a new CRM
• Collaborated with the company President on a complete overhaul of our partnership agreements, including adding new services and updating pricing
• Improved on company communication processes by leading daily stand-up meetings, launching regular company-wide 1:1s, and making accessible metric tracking and quarterly review processes
• Prioritized company culture by working to find the right balance for regular all-hands meetings, scheduling at least one team-building event a month, and collaborating to create a new work from home policy

• I managed Student Accounts and Post-Secondary Education Regulatory Compliance for all seven locations of DevMountain and our sister bootcamp, Hackbright Academy. ‌
• Chosen as the first member of the shared services team for my ability to create good working relationships quickly and my natural change management abilities ‌
• Participated in multiple conversations including off-site leadership summits regarding the creation of shared services and a new set of policies post-merger
• Created more efficient standard operating procedures surrounding accounts receivables, including setting up automations‌
• Processed payments and refunds and maintained relationships with our finance partners‌
• Answered all student questions regarding tuition, financing, and refunds to ensure timely payments by students‌

Dallas, Texas

• I managed Student Success at the DevMountain Dallas campus and was a part of the Campus Operations Team.
• Was awarded special recognition through the DevMountain/Capella Education Company STAR Program for my impactful dedication to the DevMountain student experience
• Created a student success playbook and continuously worked to fill it with best practices, processes, resources, templates, and tools for student success managers across all campuses, including creating systems to.
• Supported up to 60 students at a time by helping them set customized goals and by checking in regularly to make sure they were taking the steps needed to succeed in the program
• Contributed to high job placement rate for our graduates by teaching career prep skills and working on the team that built relationships with local employers
• Aided growth in Dallas campus enrollments of 100% year over year

Dallas, Texas

• I was the Office & Events Manager at the DevMountain Dallas campus before being promoted.‌
• Created and implemented many of the standard operating procedures at the Dallas Campus, such as student housing coordination, finding and retaining in-kind sponsors, office manager duties, and sales pipeline management‌
• Improved communication between the different campuses and offices, including creating and coordinating a monthly company-wide news email and creating a company-wide staff directory‌
• Helped organize and manage the move to a new location, including working with construction crews, managing the physical move, and ordering and arranging new furniture creating functional space layouts in the new campus
• Coordinated student and community events to keep students engaged and to bring new people in to the space

Dallas, Texas

• I was the Lead Organizer for the 1 Million Cups Dallas community.‌
• Participated with a group of 15 organizers, chosen out of over 700 1 Million Cups organizers nationwide, in a special design session to improve organizer education‌
• Doubled community attendance by introducing special programming and organizing several special events, such as panels and audience-engaging short pitches‌
• Developed the standard operating procedures for many of the volunteer roles while working on the team that created the Dallas Operations Playbook‌
• Created the v2 Dallas Community Sponsor Program‌
• Grew the Dallas volunteer team from 3 people to 9 people in one year and effectively managed the Dallas organizer team to ensure the weekly meetup events ran smoothly‌

Dallas, Texas

• I was the Office Manager and an important part of the Sales process.‌
• Created and implemented many of the standard operating procedures at Dallas Fort Work‌
• Created and managed the sales pipeline‌
• Organized 2-4 events each month to keep members engaged and to bring new people in to the space
• Managed 20,000 sq ft of space including private offices, open workspace, several conference rooms, an event space, and 3 kitchens
• Solved member problems, helped make connections, and ensured that everyone in the space had everything they neededDallas Fort Work is a coworking space for freelancers, small business owners, entrepreneurs, and people.

Dallas/Fort Worth Area

I have worked with several small businesses and entrepreneurs who have needed assistance with operations, organization, and administrative tasks.