• Spearheaded administrative and clinical teams, fostering a high-morale, productive work environment. • Enhanced insurance reimbursement efficiency, generating an additional $80,000 in 2023 through new outcome evaluation protocols. • Led multidisciplinary team meetings, improving patient care coordination. • Implemented the ‘warm handoff’ technique, boosting patient satisfaction by 25%. • Forged strategic relationships with local mental health practices, enhancing service… Show more • Spearheaded administrative and clinical teams, fostering a high-morale, productive work environment. • Enhanced insurance reimbursement efficiency, generating an additional $80,000 in 2023 through new outcome evaluation protocols. • Led multidisciplinary team meetings, improving patient care coordination. • Implemented the ‘warm handoff’ technique, boosting patient satisfaction by 25%. • Forged strategic relationships with local mental health practices, enhancing service integration. • Delivered monthly reports with key performance indicators (KPIs) to monitor progress and outcomes. Show less

• Streamlined operations, boosting service delivery and patient satisfaction through strategic and technological integration. • Ensured HIPAA compliance, maintaining strict adherence across all patient interactions. • Cut paperwork by 40% and increased productivity by 15% through Electronic Health Records (EHR) adoption. • Enhanced patient intake processes, significantly improving patient experience. • Conducted staff training on EHR and Google Workspace, increasing operational… Show more • Streamlined operations, boosting service delivery and patient satisfaction through strategic and technological integration. • Ensured HIPAA compliance, maintaining strict adherence across all patient interactions. • Cut paperwork by 40% and increased productivity by 15% through Electronic Health Records (EHR) adoption. • Enhanced patient intake processes, significantly improving patient experience. • Conducted staff training on EHR and Google Workspace, increasing operational efficiency. • Supported a team of 11 mental health professionals with credentialing, payer coordination, and insurance claim management. Show less

Aligned center operations with mission and vision, tripling the number of clients served, securing new funding sources, and establishing 15 referral partnerships.• Initiated and directed innovative programs, integrating mediation with justice-related entities.• Managed over 750 client intakes annually.• Facilitated over 1,500 mediation sessions, achieving an 85% positive resolution rate.• Designed and managed major fundraising events, such as the ‘We’re Looking for Trouble 5k’… Show more Aligned center operations with mission and vision, tripling the number of clients served, securing new funding sources, and establishing 15 referral partnerships.• Initiated and directed innovative programs, integrating mediation with justice-related entities.• Managed over 750 client intakes annually.• Facilitated over 1,500 mediation sessions, achieving an 85% positive resolution rate.• Designed and managed major fundraising events, such as the ‘We’re Looking for Trouble 5k’ and SouthernMaryland’s inaugural night glow run.• Taught conflict resolution skills to at-risk youth aged 5-17 and incarcerated individuals on a weekly basis.Innovative Program Development: • St. Mary’s County Mediator/Sheriff Alliance: Established a groundbreaking initiative promoting the referral of civil disputes to the community mediation center by sheriff’s deputies. • Citizen Complaint Mediation Program: Collaboratively designed and implemented Maryland’s first citizen complaint mediation program in partnership with the Calvert County Sheriff’s Department Office of Professional Responsibilities. • Re-entry Mediation Program: Pioneered a re-entry mediation program at the St. Mary’s County Detention Center, allowing inmates to access mediation services during any stage of incarceration. Show less

• Initiated a non-profit community mediation center, securing a $20,000 start-up grant from MACRO (Mediation and Conflict Resolution Office). • Tripled organizational funding within two years through strategic grant writing and fundraising efforts. • Successfully mediated over 100 student conflicts at McDonough High School, promoting a collaborative and peaceful learning environment. • Orchestrated the recruitment, training, and management of Center staff and volunteers, cultivating… Show more • Initiated a non-profit community mediation center, securing a $20,000 start-up grant from MACRO (Mediation and Conflict Resolution Office). • Tripled organizational funding within two years through strategic grant writing and fundraising efforts. • Successfully mediated over 100 student conflicts at McDonough High School, promoting a collaborative and peaceful learning environment. • Orchestrated the recruitment, training, and management of Center staff and volunteers, cultivating a dedicated and effective team. • Established and sustained a referral partnership with the District Court of Charles County, overseeing over 250 cases in the first year. Show less

• Developed a collaborative program with St. Mary’s County Sheriff’s Department, motivating deputies to refer civil disputes to mediation. • Launched the St. Mary’s mediator/sheriff alliance in 2005, fostering a partnership between law enforcement and mediation services. • Delivered multiple presentations during police roll calls to endorse the mediator/sheriff alliance and encourage civil case referrals to mediation. • Engaged in over 100 ride-alongs, gaining valuable insights into… Show more • Developed a collaborative program with St. Mary’s County Sheriff’s Department, motivating deputies to refer civil disputes to mediation. • Launched the St. Mary’s mediator/sheriff alliance in 2005, fostering a partnership between law enforcement and mediation services. • Delivered multiple presentations during police roll calls to endorse the mediator/sheriff alliance and encourage civil case referrals to mediation. • Engaged in over 100 ride-alongs, gaining valuable insights into community policing and dispute contexts. • Achieved significant impact since the program’s inception in 2005, with deputies referring over 1500 civil disputes to mediation. • Conducted weekly conflict management workshops for at-risk youth in the Lexington Park community, contributing to local youth empowerment. • Honored with the “Community Mediation Mediator of the Year” award in recognition of outstanding mediation services in St. Mary’s County. Show less