I worked at KMB as an Account Manager for almost 9 years, my role included the development and project management of direct marketing campaigns, to create customers for my clients.I worked on many key accounts, ensuring results were delivered and exceeded, working towards evolving my clients campaigns to continue our working relationship.As part of my role, I project managed 10 to 20 accounts simultaneously at any one time, each with teams of 2 to as many as 15/20 marketing agents/administrative employees to deliver results.I am currently on a parental break, but when I am ready to continue employment I would like to return to a role that utilises my experience as an Account Manager/Project Manager.

Managing client’s telemarketing campaigns in all areas, from the development of their campaign to the execution and managing the campaigns budget. Main duties and responsibilities: To contribute to, and participate in successful delivery of telemarketing and appointment setting campaigns.  To ensure telemarketing and appointment setting campaign targets are achieved. To ensure telemarketing and appointment setting campaign is completed on time and within budget. To ensure the telemarketing and appointment setting campaign brief is followed and quality of work is acceptable from a telemarketing and administrative perspective  To ensure client receives regular communication and analysis of activity and is up to date with how the campaign is progressing, with any recommendations to improve results/quality. Client review meetings – hold regular review meetings with clients either at KMB’s premises or at the client premises. The review meetings will review current campaigns, future campaigns and look at building a long-term relationship with the client. Advise on data requirements, data profiling, data acquisition, strategic marketing development, email marketing, literature requests.  To ensure telemarketing agents working on the telemarketing and appointment setting campaign are briefed on campaign objectives, product knowledge and company information. Making executive and commercial decisions as a key member of the management team, to ensure positive outcomes for our clients. Helping companies to set up a sales process on Salesforce.com, Lindsey specialises in Group edition and as part of the consultancy can help modify Salesforce.com to fit with your process and add prospect/customer data.

Brand development, web site traffic growth, business development liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations; communicating with target audiences and managing customer relationships; sourcing advertising opportunities ; managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e-newsletters; writing and proofreading copy; liaising with designers and printers; arranging for the effective distribution of marketing materials; maintaining and updating customer databases; organising and attending events such as conferences, seminars, receptions and exhibitions; conducting market research such as customer questionnaires and focus groups; contributing to, and developing, marketing plans and strategies; managing budgets; evaluating marketing campaigns; monitoring competitor activity; supporting the senior directors and other colleagues.KMB operates with a proven model of success; Campaigns are created to offer our clients ➜ the greatest return on investment, because sales will come from appointments with prospective clients who are in the market for your products and services. The best way to ➜ get face to face with prospective clients who are ready to buy is to clarify this via the ✆ telephone ✆ and by making an appointment to win the business.Contrary to what many business owners have been told, ➜ making a simple telephone call is still the most effective way to grow your pipeline and prospective client database.

This operational role was to motivate and monitor telemarketing agents on a day to day basis, managing teams between 4 and 12 telemarketers, identifying training needs and working with the operations manager to help telemarketers achieve their targets and personal working goals.