Built New Hire Orientation and Leadership Training Course, lead, coordinate, and facilitate training programs for 200+ employees Develop training materials and programs, prepare instructional design plans and create course outlines, create storyboards and prototypes, research information for training, write, test and review courses to ensure high quality products for facility and 183 stores nation-wideAI Powered rapid process developmentCollaborate with other departments including Human Resources, IT, Safety Manager, SMEs, and other stakeholders to create in-person and e-learning courses that align training initiatives with company goals, objectives, and brand standardsProject management: build and manage comprehensive learning curricula using both Agile and Lean methodologies, communicate with learners and teammates, maintain schedules, budgets, and coordinate tasksKaizen, Process Improvement, Safety, SOP (Standard Operating Procedures) creation, technical writing, template creation, trainee evaluation, needs analysis, and data analysis, maintain accurate records of training activities and generate reports to track training effectiveness and complianceKeep up to date on instructional design principles like ADDIE and SAM, adult learning theory like the ARCS Model of Motivation, standards such as SCORM, software tools, and technological advancements such as A.I.Microsoft Office expert including Microsoft Teams, PowerPoint, Word, SharePoint, and ExcelSalesforceNotable projects:Created IT Request Portal training simulatorBuilt Leadership Development course that increased productivityBuilt New Hire Orientation programWrote Hazardous Waste Management SOP that prevented daily OSHA finesEdited Hazard Mitigation PlanWrote Dock Safety Standards SOPFire Safety Egress projectLeadership Evacuation Responsibilities projectCreated Standard Operating Procedures writing and approval process

Increased efficiency of department; part of global strategic partnership with HCLTech - a partnership deal valued at $2.1 billionDeveloped interactive e-learning courses using multiple platforms, including Articulate Storyline, Articulate Rise 360, Camtasia, Snagit, Smartsheet, Google Sheets, and Adobe products for sales, Software as a Service SaaS, cloud technologies, e-commerce, and moreCreated interactive courses to teach job roles and technologies to employees and customers for ILT, VILT, e-learning, and self-paced, including microlearning, videos, quizzes, activities, assessments, documentation, web development, and multimedia design according to brand guidelines and editorial style guideWrote assessmentsWrote knowledge checksDeveloped assessment strategies and evaluation methods to make improvements, including use of Learning Management Systems (LMS) such as SkilljarNotable projects:Added accessibility features to all learning albums, including alt-text, contrast, and video captionsBuilt 400-page Customer Relationship Management reference center (CRM)Created training form simulation

Create interactive digital, graphic design, video editing, multimedia content, interactive digital content, AI and other technologiesWeb Development: Bluehost, WordPress, Wix, Webflow, HTMLWrite articles and ebooks, edit, proofread, publishSocial media marketing, advertising, SEO, sales, small business, brand development, digital presence developmentVideo editing: Blender, LightworksGraphic design: Photoshop, CanvaOffice 365

Instructional Design - Created information guides, resources, web content, augmented reality displays, and videos for employees and customersTechnology Team leader, trainer, and presenter - Led information team during COVID crisis by pivoting to online educational services and community resilienceChange management Mentor for teen volunteers Collection development for 105,000-item libraryMetadataDigital curationDigital repositoryDocument managementPublic speaking and presenting Notable projects:Dewey Decimal System tutorial in Articulate StorylineDatabase and online resource center management and promotion: Overdrive, Mango Languages, Canopy, RB Digital, Hoopla, Amazon KindleBuilt library donations website: https://brutonbookdonations.wordpress.com/

Curriculum developmentWrote lesson plansTaught research skills to children and adultsFacilitated learning programsCreated educational content, Excel spreadsheets, budgetingComputer troubleshooting and customer service

Collaborated with high-performing sales team to connect and communicate with customersInbound and outbound phone callsEmail marketing and communication Customer Management Software (CMS)Wrote email-based marketing and advertisementsCommunicationMember of sales, marketing, and technology teamsCustomer service and sales