- Drive ongoing process improvement of pricing database containing information for active price points and transaction summaries through self-taught SQL knowledge to guide strategy decisions for the team - Led deployment of and continue supporting various pricing trackers hosted in Excel (International teams) and Salesforce (US teams) to record individual price events

- Focused on delivering pricing and process optimization to various aspects of the business, including Higher Education, National Brands, and our International partners. - Became SME for the team in SharePoint and Qlik Sense to support team growth and collaborations.- Identified process improvement opportunities as part of Lean Six Sigma Green Belt certification to boost automated grouping process of items sold

• Monitored building interior to ensure a safe and suitable environment for students and faculty • Managed and trained concierges on new protocols and proper procedure when dealing with customers

• Directed visitors and new students to appropriate locations and information sources• Gathered data in preparation of space utilization analysis• Acted as first level of support between students and Creese staff

• Assessed disaster recovery plans at critical data centers after “smoking hole” exercises to guarantee timely service restoration for entire North-East customer base in the event of an unexpected shutdown • Conducted ecosystem and critical application analysis across multiple teams to establish recovery times and verify backup locations, ensuring services would continue uninterrupted for approximately 23.3 million customers • Evaluated over 200 employee idea submissions for possible implementation of internal business process improvements across all company levels• Performed data analysis on idea submissions to track the annual growth and accomplishments of the innovation portal to support the development of the program as it relates to the company’s core values• Developed business plan and back end website processes for an initiative where corporate employees shadow frontline employees to continuously improve products and customer service

• Initiated complete overhaul of standard purchasing processes with mailing vendor to retain over $20K of company funds over a six-month period• Compared bid details and RFQ responses for contracts that involved equipment and supplies for all corporate and regional offices to ensure agents were well equipped to serve customers• Processed monthly and weekly invoices for at least four vendors while verifying the accuracy of charges

• Assisted faculty and staff with technical support for over 10 conferences and presentations to ensure event success• Assigned tickets throughout the help desk staff depending on issue and availability to optimally serve the employees relying on our services

• Researched available retail data to determine regional products and price points in the western wear market to aid in the company’s possible franchisee purchase of a second-hand western wear store• Created price guidelines of over 15 types of clothing for employee buyers to utilize when purchasing and selling second-hand western wear to remain competitive to sellers and buyers while returning company profits

• Trained new employees, helped familiarize them with expectations and systems • Helped customers find clothing around store• Checked out customers using custom P.O.S software• Created window displays to attract customers and highlight articles of clothing• Worked at other locations on busy/sales day, including 3rd largest grand opening of franchise