• Conduct internal reviews of contractual requirements and Credit approvals to ensure Certificates of Insurance evidence adequate coverage to minimize risk.• Maintain constant communication with multiple departments, including Credit, Contracts and Sales to ensure deviations from requirements are reviewed, documented and communicated to the customer. • Review customer insurer ratings using Moody’s, Standard & Poor’s and A.M. Best.• Maintain a workload of 50-60 reviews while ensuring timely responses to questions or inquires from both internal and external customers. • Developed and wrote Standard Operating Procedure for Insurance Analyst position to be distributed to company management. • Review monthly reports to capture data trends on renewing policies, expired certificates and customers with compliant certificates.

• Conducting thorough and accurate investigations to determine claims liability and policy coverage for auto liability claims.• Analyzes medical records and legal documents to manage, investigate and resolve a caseload of over 160 claims. • Successfully negotiate claims direct with claimants and attorneys on a daily basis. • Individually handle caseload of litigated files while working with Defense Council to ensure timely and fair resolution of claims by determining litigation strategy, arranging Peer Reviews and Independent Medical Examiners.• Chosen to participate in Low Speed Impact Team, utilizing biomechanical software to expertly negotiate claims with injuries resulting from minor collisions. • Chosen to assist in onboarding of new employees by acting as peer expert and conducting monthly meetings to ensure a smooth transition in the role.

• Manage full caseload of both first party and third party auto claims. • Assess coverage disputes and maintain positive policyholder experience throughout claims process. • Initial rotation as a part of the Advanced College Hire Program.

• Develop press releases and various news stories on upcoming events• Developed an online monthly newsletter that is distributed to over 400 people affiliated with the program• Act as a student liaison by giving tours to prospective students • Manage the college’s website by keeping news stories and pictures up-to-date• Maintain a positive image through various social networking sites

• Collaborate with clients to produce large-scale graphic design projects, including company manuals and brochures, utilizing skills in Adobe InDesign and Photoshop• Performed clerical duties including managing correspondence, transcribing interviews and maintaining and writing company blog entries• Research various topics for the development of several projects-Gained skills in multitasking, communication, executing tasks efficiently and meeting deadlines