Ling Chan Email & Phone Number

*Accountable for the quality performance and management of 500+ mechanical suppliers across the Americas*Led the sourcing team in performing potential supplier audits, ensuring new suppliers are a good fit to our business requirements.*Implemented Advanced Product Quality Planning (APQP) methodology within the new product launch process, significantly enhancing the division’s quality mindset and ensuring smoother product introductions.*Conducted comprehensive training for project teams on Production Part Approval Process (PPAP) elements, including Failure Mode Effects and Analysis (FMEA) and Control Plan methodologies, resulting in improved product quality and reliability.*Represented Voice of Quality during supplier negotiation events, ensuring quality standards were upheld and exceeded.*Applied rigorous 8D methodology to drive durable corrective actions from suppliers, preventing recurrence of issues.*Developed Supplier Development program, fostering strategic partnerships and enhancing operational efficiency.

Rosemont, Illinois, United States

*Accountable for improving the quality performance of 150+ mechanical and electronic suppliers worldwide.*Mentored suppliers to leverage quality as a competitive advantage, fostering a culture of continuous improvement and excellence.*Implemented web based nonconformance notification and corrective action request system, effectively tracking supplier timeliness and quality of responses.*Achieved a remarkable 90% reduction in supplier quality incidents, and in savings of over $8M through warranty claims reduction and supplier chargebacks.*Designed and implemented a robust supplier quality audit program, ensuring adherence to quality standards across the supply chain. *Successfully managed a $100M business reallocation without compromising quality or customer satisfaction.*Authored a comprehensive supplier quality manual, setting benchmarks for strong supplier relationships and standards. Still in use today.

Master Of Engineering Management, Engineering/Industrial Management

Bachelor Of Science - Bs, Mechanical Engineering