Linggeswaran Gunasegran Email & Phone Number

Klang, My

Malaysia

Malaysia

• Provide support in accordance with established processes for Incident Management and Request Management and escalate complex incidents to second-level support personnel.• Troubleshoot and provide straightforward solutions to moderate to complex technical problems/issues of end users.• Perform verification and resolution based on First Contact Resolution(FC) ticket categories.• Provide timely responses and ensure client and customer satisfaction.• Monitor, track and ensure that… Show more • Provide support in accordance with established processes for Incident Management and Request Management and escalate complex incidents to second-level support personnel.• Troubleshoot and provide straightforward solutions to moderate to complex technical problems/issues of end users.• Perform verification and resolution based on First Contact Resolution(FC) ticket categories.• Provide timely responses and ensure client and customer satisfaction.• Monitor, track and ensure that all incoming/existing incidents and requests are resolved promptly.• Create, update, and improve on the Knowledge-based System to provide better First Contact Resolution and enhance the customer support experience.• Perform Root Cause Analysis to identify areas of improvement in terms of suggestions and enhancement.• Deliver weekly reports on support tickets.• Assist Operations Lead/Managers to manage daily support operations.• Create and maintain support tickets.• Follow up on support tickets that are being assigned to a relevant team until tickets are closed.• Create Documentation of system support procedures for the applications.• Report for any repeated issues that can be developed as a small feature to the Product Owners. Show less

Pulau Indah

● Develop and implement web-based projects which are related to port operations.● Develop change requests in Yard Planning Navigator and Planning Workbench applications.● Implement change requests in the test environment before deploying them to the production server.● Provide effective support for the applications by fixing bugs in source codes and performing enhancement if necessary.● Develop technical documents and handbooks to accurately represent application design and… Show more ● Develop and implement web-based projects which are related to port operations.● Develop change requests in Yard Planning Navigator and Planning Workbench applications.● Implement change requests in the test environment before deploying them to the production server.● Provide effective support for the applications by fixing bugs in source codes and performing enhancement if necessary.● Develop technical documents and handbooks to accurately represent application design and code.● Understand client requirements and how to translate them into application features. Show less