Linh Bui Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Revamp and modernize the organization's knowledge base by systematically reviewing and updating technical documentation. Implemented a dynamic categorization system and bridged cross-functional knowledge gaps.Collaborate with cross-functional teams, including change development and quality assurance, to convey user feedback and ensure a continuous feedback loop for change improvement.Consistently surpass KPIs by optimizing workflows, reducing average handling time by 20% Successfully implement proactive measures to prevent recurring issues, minimizing escalations and ensuring a seamless user experience.Streamlined the new hire training program, auditing and rewriting critical knowledge documentations being used by 10+ new hires. Reduced the learning curve for new team members, resulting in quicker integration.

Vancouver, British Columbia, Canada

Resolve client's inquiries while identifying opportunities for improvements and drive salesExceed KPIs based on a holistic grading scale with sales, interactions, and customer satisfactionUtilize multiple programs , such as BI, SAP, CCS, SVS, CyberSource to resolve inquiriesCommunicate with cross-functional departments to deliver World Class Service

Vancouver, British Columbia, Canada

Toronto, Canada

Organized multiple events with other leads and assistants for over 400 students, assisting each stage from planning, budgeting, to promotingCreated timelines and administrative tools based on the themes and goals of the ProgramResearched student development theory and the student life cycle in order to make informed programming choicesEstablished and implemented a strategy for online and digital marketing efforts, collaborating with other ISC staff with relevant developmental materialsConducted group meetings with colleagues and staffsManaged multiple social media accounts

Toronto, Canada Area

Maintained a chatline with 480 incoming international students of their university enquiry

Toronto, Ontario, Canada

Provided courteous and efficient service to all customers through answering phone calls, tending to their needs, communicate with managementCooperated with colleagues and management to ensure smooth operation in a fast-paced environment

Toronto, Ontario, Canada

Supported in organizing the residence orientation for 700 first-year studentsManaged any complaints the students or their parents had regarding their housing and assisted housing-related queries

Hanoi, Vietnam

Managed a spa ran by an organization supporting the blind or partially-sighted to promote self-sufficiency and independenceOffered courteous services to customers by taking phone and in-person appointmentsProcessed invoices for 7 workers

Bachelor Of Science - Bs, Mental Health Studies

CSCA48 - Introduction to Computer Science - python MATA23 - Linear Algebra PSYC02H3 Scientific Communication in Psychology - R

High School Diploma, 12

Activities and Societies: MUN Press, Saturday School Co-Leader, StuCo, Dorm President, Poem Club President, Environment Representative,