As an Executive Assistant to the CEO cum Human Resources, my responsibilities include:- Developing policies and procedures to ensure employee compliance with company regulations, minimizing risks.- Participating in cost control activities, overseeing project budgets, and personnel budgets, and optimizing expenditures.- Supporting recruitment efforts to ensure the right people are hired for the right positions.- Collaborating with suppliers to aid in the development of products that meet the requirements of retail sales and project departments.- Driving operational efficiency and performance improvement across departments and individual employees within the company.

In my role as a Sales operation at Floordi, I played a pivotal role in enhancing business operations through the implementation of the CRM software AMIS. Key activities included:- Implementing the CRM software AMIS to streamline sales team activities.- Developing processes and foundational data for the sales department to monitor and manage employee operations effectively.- Creating promotional programs and sales policies to drive business growth.- Engaging with customers to cultivate long-term relationships and enhance customer loyalty.- Monitoring accounts receivable to ensure financial stability and operational efficiency.Through these initiatives, I gained a deep understanding of sales department operations and developed strong leadership skills to support Floordi's business objectives effectively.

In my role as Executive Assistant to the Chief Executive Officer, I have supported CEO in time management, and task organization, and suggested decision-making based on analyses and reports from various company departments. I facilitate communications with external partners in the absence of company executives, ensuring seamless exchanges. Additionally, I drive departments to meet deadlines effectively.My experience in this position has equipped me with valuable skills in time management, requirement formulation, analysis, and effective internal communication. Working closely with the CEO has provided me with a deeper understanding of executive vision and strategic thinking.

I returned to Floordi as a Digital Transformation Executive. In this role, I've realized the impact of digital integration on business operations and management. Overcoming challenges in transitioning staff from old work habits to new ones, I've facilitated the adoption of Bitrix24 software for daily task management. Implementing Bitrix24 CRM has enhanced sales department operations, utilizing Bitrix24 as an internal communication tool, and managing internal data securely on a cloud-based platform, ensuring data integrity and role-based access control.

At CAVN, a small Japanese company in Ho Chi Minh City specializing in e-commerce, my role as an Ecommerce Specialist has been instrumental in advancing the company's operations. Here are some key contributions:- Managed website operations and content development to enhance user experience.- Built and managed content across e-commerce platforms such as Shopee, Tiki, and Lazada.- Oversaw inventory data management to ensure efficient stock control.- Provided insights and ideas for developing new products aligned with market trends.- Supported customer care initiatives to enhance client satisfaction.- Designed promotional campaigns and advertising strategies on e-commerce platforms to drive sales growth.In this role, I have gained invaluable experience in various aspects of running a small to medium-sized e-commerce enterprise, contributing actively to CAVN's growth and operational success.

As a Digital Marketing Executive at Floordi (a brand originating from PBS Vietnam), I have been deeply involved in shaping and developing the Floordi brand through various responsibilities:- Collaborated with design agencies to create the Floordi logo.- Led the development of the Floordi website, ensuring a seamless user experience.- Generated compelling content for the Floordi website to engage our audience effectively.- Established and managed social media channels for Floordi to enhance brand visibility and engagement.- Developed keyword strategies and implemented SEO techniques to optimize the Floordi website's search engine ranking.- Created essential documentation to support the establishment of Floordi franchise stores.- Assisted in the launch of Floordi and contributed to the expansion of its retail chain system.These tasks have not only allowed me to contribute to Floordi's growth but also equipped me with valuable skills in digital marketing and brand development within the competitive retail industry.