With an extensive background in service delivery and operations within the HRO services domain (Alight Solutions), my role at Wipro entails leading operations teams, strategic planning and transition management. I've successfully overseen project migrations, integrating technology and staffing solutions to meet stringent service level agreements (SLAs) and enhance team motivation.My efforts focus on maintaining high client satisfaction through rigorous monitoring of operational dashboards and proactive risk mitigation. Drawing on comprehensive knowledge of the US health and welfare benefits sector, I contribute to the robust performance and continuous improvement of our service offerings.