Robert Burns Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

Domain leaders in biometrics and anonymization technology, d-wise has partnered with 95% of top 20 pharmaceutical sponsors to provide strategic consulting and technology services when modernizing clinical trial analysis environments, validating open-source tools, anonymizing and moving to public cloud.

Raleigh-Durham, North Carolina Area

- Project management skills are utilized to assist AE team in the creation of quality Construction Drawings (CDs) on a production basis for clients ranging from tower owners, major carriers, broadcast and in-flight internet providers.- Oversee department field crew and coordinate site walks for CDs, power and fiber installation projects.- Assist with revenue tracking, accounting issues, and month-end close.- Project setup, Purchase Order review, status updates, and close-outs. - Research and resolution of billing and invoicing issues. - Creation and shipment of sealed engineering documents. - Review and verification of client Architect Engineering documentation for project setup and tracking.- Approve invoicing using SalesForce and work closely with accounting to ensure POs, invoices and waivers are in order to submit payment to vendor and invoice client.

Wake Forest, Nc

• Responsible for verification of client online orders, process fulfillment and delivery. • Increased Customer Satisfaction Survey (CSAT) scores by providing problem resolution and individual customer follow up. • Resolved issues with process delivery and provided solution oriented approach for difficult customers.

Raleigh-Durham, North Carolina Area

• Researched scope of project to write and submit request for proposal (RFP) to appropriate subcontractors and vendors for Geotechnical Investigations.• Reviewed, negotiated and submitted subcontracts based on RFPs. • Managed subcontractors and project through each phase of production.• Approved invoicing using Spectrum and worked closely with accounting to ensure POs, invoices and waivers were in order to submit payment to vendor and invoice client.• Managed multiple short-term (15 day) projects, quoting and closing up to 20 per week.

Greensboro/Winston-Salem, North Carolina Area

• Provided android tablet set-up and trouble-shooting as an expert user of the Amplify tablet, tablet software, hardware and connectivity.• Acted as the first point of contact in the classroom; provided support and shared best practices with both teachers and students in middle school setting.• Determined the order and priority of issues, escalated issues to the IT team in NYC, followed up with the clients to confirm proper action was taken to improve customer experience.

Raleigh, Nc

• Served as representative and liaison to subcontractors and scheduled workdays.• Improved customer service survey ratings through client contact and follow up.• Reviewed contracts and invoices for accuracy and expedited corrections with corporate.• Created customer call scripts and created procedures for problem resolution.

Raleigh, Nc

• Analyzed funding requests for FHA loan applications and foreclosure risk analysis.• Performed the final review of mortgage broker applications.• Monitored state and federal licensing requirements and identified compliance issues.• Evaluated background searches for risk assessment of loan officers.• Assisted in the build and testing of database system.

Washington D.C.

• Increased revenue by 10 to 20% above budget annually by controlling expenses and initiating same account revenue growth. Responsible for all contract accounting.• Budget analysis and financial forecasting with detailed eye toward bottom line earnings.• Improved client survey scores (4.0 to 4.7). Received perfect score from contract administrator.• Project oriented with change management experience: identified problems, developed actionable recommendations and partnered with client to develop recommendations.• Proven experience establishing strong teams, effectively motivating and directing employees to provide excellent customer service.• Managed administrative support contracts for legal firms and a financial consulting firm.• Developed and maintained A/R A/P database that improved relations with client.

Fairfax, Va

• Managed Access database of tasks for headquarters and field offices, tracking progress and reporting status of assignments, detailing site updates and providing statistics.• Assisted in creation and provision of training documentation for over 60 field sites. • Contributed to the writing of a proposal that won contract renewal.