Ryan Gerber Email & Phone Number

Olathe, Ks, Us

Shawnee, Ks

Through acquisitions of ScanSTAT Technologies (2023), and DataFile Technologies (2021)

Mission, Kansas

System Administrator for ImageNow, Visix (Digital Signage), and Dragon Medical One (Dictation software).

Lenexa, Ks

• Design and implement updated processes for the Knowledgebase editing workflow for faster publication times, better reporting, and improved visibility into the process for all stakeholders. • Promote the use of the Knowledgebase across Perceptive Software by scheduling presentations with new hires.• Assist in new company acquisition document migration projects• Compile reports through the use of Salesforce, Business Insight, and Google Analytics and present monthly metrics to the management team

Shawnee, Ks

To provide front edge support for our customer base, to meet or exceed the standards of service outlined in support and maintenance agreements, ensure the highest level of customer satisfaction and to act as a resource within the Product Support Engineering team.Provide product support for incoming customer support requests, follow proper troubleshooting processes through to issue resolution, drive escalation of issues across Perceptive, professionally document all issues in Perceptive's case management system, proactively share knowledge for the betterment of the team, work with Perceptive team members to efficiently troubleshoot and solve problems.Clearly understand and be able to perform troubleshooting on Perceptive's entire enterprise content management suite of products, Mentor Product Support Engineers in assigned work.Provide timely and accurate communication of issue status and resolution to the customer, accurately and professionally document all communication with the customer for viewing on Perceptive's Customer Portal, and be willing to work with the Product Support management to resolve outstanding customer issues.

Shawnee, Ks

Provide frontline product support for incoming phone, email and web based support requests, follow proper troubleshooting process through resolution, professionally document all issues in product support issue tracking database, and work with team members to efficiently troubleshoot and solve problems. Clearly understand and be able to perform troubleshooting on Perceptive Software's entire document imaging, management, and workflow software suite of products, assist other Product Support Engineers in assigned work, and be able to provide back-up and emergency support when necessary. Provide timely and accurate communication of issue status and resolution to the customer, accurately and professionally document all communication with the customer for viewing on Perceptive Software's product support web portal, and work with the Product Support Manager to resolve outstanding customer issues.

Shawnee, Ks

Collected customers’ ECM server environment specifications. Analyzed and updated existing legacy system information. Shadowed Product Support Engineers.Provided front line phone support to end users.

Purchased, stored, and counted inventory for future production requirementsMaintained factory equipment and assisted in production of specialty vehicles

Created schedules for 40+ employees working for ResNet and the KU campus computer labsEdited and approved timesheets bi-weekly for the student employees using an online database Monitored daily activity of the major computer labs and resolved daily scheduling conflictsReviewed resumes and trained new employees on KU policies and procedures

Documented computer related problems to create clear and precise instructions for usersRepaired computers with software and security issues on Windows and Macintosh based machinesInvolved with on-site customer service for diagnosis and problem resolutionsWorked in a team in order to support over 4500 customers for internet connectivity and cable television

Assembled and repaired Windows based desktops and recognized for attention to detailFabricated custom computer enclosures and built computer systems to customer specifications Enhanced communication skills by assisting with follow-up phone calls for customer support and satisfaction

Monitored and maintained computer equipment for a company of fifty employees Provided software training for employees on various web based programs Installed and managed a networked security system that reduced and deterred theft

Reconciled cash register as part of closing procedures Sold merchandise to customers and gave instruction on which health supplements to purchaseExplained team strategies and trained employees on procedures for daily operationProvided customer support for 300+ members and awarded the title of employee of the year for 2006

Bachelor Of Science, Information Systems

Activities and Societies: Delta Sigma Pi, Phi Kappa Tau, IS@K

Education record

Activities and Societies: Jaguar Robotics Team Founder - 2005-2006 school year Midwest FIRST Robotics Competition Winner - 2006

Education record