Andrew Cooper, Mba Email & Phone Number

Cincinnati, Oh, Us

Seattle, Wa, Us

Serve as the Single Threaded Leader for the following: • NCC University Learning and Development o Management of all training for the Amazon Air Network Control Center.• NCC Building Maintenance o Manage all preventive and reactive building maintenance for our 12,000 sqft operations center. • NCC Emergency Response o Responsible for the Global Emergency Response Support Plan that manages response to aircraft incidents for the entire global air network. This includes training and compliance management.o Responsible for the management and readiness of emergency response for the Amazon Air Network Control Center (Emergency Evacuation, Take Shelter, Active Shooter, etc.) • NCC Continuity of Operationso Responsible for ensuring the continuity of operations for the Amazon Air Network Control Center for Infrastructure, Equipment Management, Software Redundancy, and Back Up Site Management. o Manage training and drills to ensure readiness for any and all types of operational disruption to the Network Control Center. • Policy and Procedure o Creation and Management of a Repository for all Policies and Procedures for the Amazon Air Network Control Center (NCC)o Audit all reference materials to ensure they are up to date and or still valid. o Manage compliance and with training and performance of new P&Ps.o Management of NCC Building Maintenance needs. • Executive Communications o Created and Launched this new team in the NCC to simplify and standardize the executive communications produced by the NCC. Due to the tactical nature of this team, once launched was moved to the operations team. • Hiringo Manage all hiring for the Amazon Air NCC for 2023 and 2024

Seattle, Wa, Us

Highlights:- Wrote and implemented strategic vision expanding the Amazon Air Network Control Center (NCC) Learning and Development team.- Expanded Headcount and band width to support new Learning and Development programs from 1 to 4 staff members- Expand scope to include the following: - Transition from digital on boarding program to in classroom training- Transition from training one role in the NCC to 16 different divisions and roles- Creation of Recurrent Training Program- Creation of Quality Driven Re-training Program- Creation of Role Specific On The Job Training and Cross-Departmental Training Program- Creation of External Facing “What is the NCC” Ambassador Training- Creation of Leadership and Career Development Training - Manage all Hiring and Training for 145+ Mid to Senior Level staff at the NCC. - Continually improve the training and on boarding process. Notable Achievements:- Created and administered Global Leadership Summit Experiences for 50 Senior and Executive level Leaders on what the NCC is, what it does, how it does it, who is the NCC Leadership team, and how does the work in the NCC impact the customer. - Managed Hiring Kaizen that reduced hiring time from four months to one month.- Served as the interim Sr. Program Manager for the Amazon Air Emergency Response Organization (AERO) and Continuity of Operations Manager for 3 months while continuing to manage the NCC University team. - Created Concept and Launched new Executive Communication Team to support the organization and tactical management of communication within the Network Control Center.

Seattle, Wa, Us

- Launched and Manage the Container Management Team (CMT); a new division of the Amazon Air Network Control Center (AANCC) to manage the supply chain of ULDs and Bags across the Air Global Network. Manage a team of two ULD Managers and 7 Network Operation Associates. - Single threaded leader over Project Ultraviolet (UV), the internal Amazon on site Covid-19 testing for all AANCC staff. - Manager of the Learning and Development team in the AANCC, responsible for training 71+ Air Operations team members. - Configured and Launched the Smart 4 Aviation sophisticated flight tracking and weather monitoring applications.

Seattle, Wa, Us

-Launched the training program for the Amazon Air Network Control Center (AANCC). -Gathered Data on operational performance of controllers, gave 1:1 feedback for correct performance errors. -Developed the Air Operations Quality Performance Review (AOQPR) to provide performance metrics to the Air Operations Managers so that they could develop action plans to bridge the gap. -Developed Key Performance Indicators (KPIs) for the Air Operations team, graphical representations of the individual occurrences and established the continuous trends. -Responsible for all training for the AANCC (30+ Air Operations Controllers)-Built the On Boarding Orientation and Training Program-Launched and Manage the Pilot/Co-Pilot On The Job Training Program -Developed the EU Training Manual from Scratch-Updated the NA Training Manual-Created the first ever Global Amazon Air Network Control Center Training Manual-Created and developed new training modules as new processes are created and to fill the gaps of material that had never been covered before. -Created Training Records system for the AANCC-Developed and launched recurrent training for the AANCC-Developed and launched leadership training for the AANCC

Seattle, Wa, Us

Amazon Air’s Network Control Center (NCC) Air Operations Controllers protect our customers’ interests by helping facilitate the safe, compliant & on-time operations of Amazon’s dedicated aircraft fleet. Our Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost and improve overall effectiveness. This job requires exceptional communication and interpersonal skills while having the ability to work independently in a high pressure environment and exercise sound judgement where clear guidelines may not exist.Notable Achievements:Served as the Acting Air Operations Manager the entire time while assigned to the North American Operations. Key Responsibilities include:• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues• Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule • Develop and execute effective service recovery plans as necessary• Liaise with Amazon Air’s air carriers, ground handlers and other service providers to help facilitate on-time operations• Continually assess and communicate the operational status all assigned flights and/or gateways • Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays or other impactful issues • Escalate significant issues to NCC Air Operations Managers for visibility and resolution.• Support leadership by helping analyze data, prepare reports and provide other relevant information for operations meetings or executive leadership briefings• Launch of 737 aircraft type into the Amazon Air network.

Seattle, Wa, Us

Amazon Air’s Network Control Center (NCC) Air Operations Controllers protect our customers’ interests by helping facilitate the safe, compliant & on-time operations of Amazon’s dedicated aircraft fleet. Our Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost and improve overall effectiveness. This job requires exceptional communication and interpersonal skills while having the ability to work independently in a high pressure environment and exercise sound judgement where clear guidelines may not exist.Notable Achievements:Launched and Managed the Europe Air Operations in the NCC.Key Responsibilities include:• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues• Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule • Develop and execute effective service recovery plans as necessary• Liaise with Amazon Air’s air carriers, ground handlers and other service providers to help facilitate on-time operations• Continually assess and communicate the operational status all assigned flights and/or gateways • Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays or other impactful issues • Escalate significant issues to NCC Air Operations Managers for visibility and resolution.• Support leadership by helping analyze data, prepare reports and provide other relevant information for operations meetings or executive leadership briefings• Launch of 737 aircraft type into the Amazon Air network.

Seattle, Wa, Us

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In this key role, I help the company exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing some of our centers across the United States and Canada are over 1 million square feet! Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.Notable Achievements: o Netting for cherry picking on Returns processing line.o Managed Zappos Quality Audit project 1.8 million dollar validation.o Time clock and extended break project with an estimated 2 million dollar validation. o Managed and implemented Problem Solve Kaizen 1.705 million dollar validation. o Managed the relocation of the Zappos outlet store volume project. Key responsibilities included: • Responsible for 190+ direct reports, 4 Process Assistants (supervisors), 18 Process Guides (leads), and 550+ indirect associates in the inbound returns Fulfillment Center at SDF9 an 800,000 sgft warehouse. This is Amazon's largest return center in North America housing 3.2 million different pairs of shoes and processing all other softline returns. Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates.• Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality• Partnered with the management team to establish and maintain quality control standards• Proactively identified and leaded process improvement initiatives and Lean tools• Built and executed productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor

Atlanta, Ga, Us

UPS is a Fortune 100 company and is the largest package delivery company in the world. UPS Airlines is the 6th largest airline in the world and one of the leading global providers of specialized transportation and logistics services. With over 110 years in existence it has grown to be a household name the world over. UPS delivers more than 15 million packages per day to more than 7.9 million customers in more than 220 countries and territories around the world. • Responsibility included contingent authority of up to and including the entire global air network. This included 237 jet aircraft, operating to 940 domestic, and 1,015 international flight segments per day, to 382 domestic and 346 international locations. My main objective was to maintain the integrity of the UPS air network via real time management of any and all exceptions that had the potential to disrupt service to our customers. This was achieved by managing the company's assets, staffing, and resources through contingency procedures to rescue at risk volume. • Protected service on packages in the air network by ensuring all reach their sort destination in a timely manner, using the most cost effective means available. • Gathered, coordinated, and disseminated pertinent information to and from all necessary groups, regarding changes made to the air network, due to operational constraints (Weather, volume, aircraft mechanicals, infrastructure issues, etc.).• Monitored all UPS flights from origin to destination, coordinated ad hoc system changes as necessary, arranged movement for air packages that miss scheduled flights, and communicated the status of the UPS air system. • Also was responsible for the strategic placement of 18 Contingency aircraft, successful execution of 30 minute Hot Spare launches, and resolve performance issues as needed.

Atlanta, Ga, Us

• Managed up to 600 pilots’ schedules and any immediate needs in my direct responsibility.• Faced the challenge of being fair to all crew members by following the standards of the IPA union contract and Federal Aviation Regulations.• Used experience and judgment to respond by planning, organizing, and problem solving, to execute crew coverage when unexpected events occurred like weather, equipment failure, or flight crew member illness.• Accepted a special assignment to be cross trained in the Transition Scheduling Department to help with the implementation and integration of the new Automated Schedule Adjustment System.• Accepted a special assignment to train newly hired Crew Schedulers the correct methods, procedures, and daily responsibilities of managing the UPS Airline Crew’s and their schedules.• Volunteered for a two year project to gather data, brain storm possible solutions, design an effectiveness test model, and construct a report on comprehensive scheduling policies to improve the UPS employee work/life balance.• Effectively evaluated, and executed rotation cancelation events, by using experience and judgment to save the company the operating cost of those rotations.• Accepted a position on the C.A.R.E. (Communicate, Activate, Re-engage, and Energize) Committee. It was an employee engagement committee that worked to make lasting positive organizational development and change to the Crew Scheduling department. • Assigned to the C.A.R.E. process and procedure sub-committee to develop methods, standards, training, presentations, and best practices to enhance efficiency of the daily scheduling processes.

Atlanta, Ga, Us

• Designated to cover the area for the Full Time Supervisor and Front Line Supervisor staff when on vacation/sick up to an area of responsibility of over ten supervisors and 100+ part time employees.• Promoted to maintain and improve production effectiveness of 30+ direct reports which was part of a 5.2 million sqft all points hub. • Effectively rolled out a line balancing process where the piece/labor rate was controlled by cross training employees during slower times.• Overcame labor challenges by asking for employee opinions, providing training for possible advancement, fairly documenting any discipline events to prevent favoritism.• Addressed the production challenge by gathering data from shift production records.• Production effectiveness improved 533% in the first six months from three packages per minute to 16 per minute which was maintained as the new department standard.• Summarized the shift production trends to effectively support the annual budgeting process.

Atlanta, Ga, Us

• Hired to provide flexible labor for UPS’s flexible schedules.• Addressed the challenge of job security by asking for extra responsibilities. • Volunteered for cross training until I knew the entire department’s job requirements

Master Of Business Administration (M.B.A.), Specialization In Applied Management

Bachelor Of Science In Management, Business Management

Making Great Hiring Decisions, Interviewing

Education record

Lead The Amazon Way Workshop 2, Leadership

Certificate Of Completion, Leadership

Leadership

Management And Leadership

Diploma

Education record