Sean Mcphillips Email & Phone Number

Tustin, California, United States

Tustin, California, United States

- Provide clinical solutions for skincare and healthcare professionals looking to on board new treatment modalities by increasing patient results and business revenue.- Develop and maintain relationships with businesses that utilize our device, including facilitating specific training for professionals and their customers.- Attend annual trade shows to meet with customers and to educate them on the product.- Transition new leads generated to other clinical specialists in outside territories.

Montclair, Ca

- Presented sales strategies and products that drive a customer’s lighting business.- Procured samples and sales presentations for large retail stores.- Collaborated with engineering and product development to present market trends and customer needs.- Managed multiple accounts to improve customer relationships.

Brea, Ca

- Developed leadership and training skills to advance in a competitive work environment. - Trained newly hired employees to become Call Center Billing Representatives.- Constructed and presented training programs to ensure new employee success.- Communicated company wide procedure updates and changes.- Collaborated with management to improve employee efficiency and reduce errors.

Orange County, California Area

- Oversaw a team of billing representatives to improve customer service satisfaction.- Implemented conflict resolution during escalated calls to de-escalate dissatisfied customers.- Monitor high volume call center logs to reduce hold times.