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SYSTEMS | SOFTWARE | TOOLS:◆ Operating Systems: Windows Server 2008, 2012, 2016, 2019, Windows XP/7/8/10, Linux◆ Software: Akamai, ArcSight Logger, Atlassian Jira, Atrium Discovery and Dependency Mapping, BMC Remedy, Citrix App Center, Citrix Director, Exchange Management Console, Exchange PowerShell, FireEye, GitHub, Gitlab, GPT-4, HP Network Node Manager, HP Operations Manager, Intercede MyID, LanDesk Management Suite, Microsoft Office 2010/2013/2016 (Word, Excel, Outlook, PowerPoint, Visio), Middleware, MS SQL Studio 2012 R2, PowerApps. Power Automate, PowerBi, NetIQ Active Directory, Nessus Tenable (ACAS), Orion Solarwinds, Packet Tracer, Quest One Active Roles, Secure Shell Client, ServiceNow, Sites & Circuits Database, Splunk, Symantec NetBackup OpsCenter Analytics, Sysinternals Suite, VirusTotal, VMWare vShere Client, Windows Administrator Tools, Windows PowerShell.◆Languages: Poweshell, Python, Rapter, Java, HTML, MySQL, GPT, TensorFlow, PyTorch,I SPECIALIZE IN:➡️Threat Intelligence: OSINT, data fusion, SIEM, analytical and technical reporting➡️ INFOSEC/CYBER: Vulnerability monitoring,, Identity and Access management (IAM), Incident response, (SOC) analyst. ➡️Leadership: Led up to 20 associates➡️Operations: Network and Cybersecurity 24/7, systems administration, engineering, architecture, risk assessments, mitigations and automation.➡️Training & Coaching: Implemented solutions for efficiency, coached and technical supported over 60k users.EDUCATION 🎓◆ Associates Degree: Computer Networking Systems, (GPA: 3.89)◆ Bachelor’s Degree: Information Security System Cybersecurity (GPA: 3.73)◆ CompTIA CASP+ #COMP001021362735, Feb 2026 ◆ CompTIA Security+ #GEHZ98VG0GR4Q6CH, Feb 2023 ◆ Microsoft Azure Fundamentals #17693937CAREER HIGHLIGHTS INCLUDE:✅Minimize routine duty times by utilizing Microsoft PowerApps and Automate.✅Successfully brought service level agreements (SLA) to a greater or equal to 95% within the first 6 months of employment by minimizing ticket creation time by developing a workflow within BMC Remedy.✅Earned 100% issue-resolution scores by providing excellent service to internal and external customers and acting as escalation point for troubleshooting advanced network/systems issues: consistently. ✅ Surpassed and maintained monthly goals of achieving average quality assurance score of 90% or higher fur customer support.✅Developed a PowerShell program to test specified characteristics on over 1,000 domains.